Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01316280 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 BON SECOURS ST. FRANCIS EASTSIDE — 125 Commonwealth Dr, Greenville SC, 29615

Nov 19, 2025 → Nov 20, 2025

✅ Completed
PSM
SLA Clock
Last business day of November 2025 · Target: Nov 28, 2025
✓ SLA Met (3 biz days early)
Active: 2 biz days
🕐 Clock stopped: Completed (Nov 21, 2025)
▶ Clock Running
Status: Created
Nov 19 → Nov 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 19 → Nov 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
2d
▶ Clock Running
Status: Assigned
Nov 19 → Nov 21, 2025
2 business days (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Tech On Site
Nov 21 → Nov 21, 2025
0 business days (counted)
Running total: 2 of ? biz days used
Created: Nov 19, 2025 Completed: Nov 21, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Nov 19 → Nov 19 Created ▶ Running 0 0
Nov 19 → Nov 19 Ready for Scheduling ▶ Running 0 0
Nov 19 → Nov 21 Assigned ▶ Running 2 2
Nov 21 → Nov 21 Tech On Site ▶ Running 0 2
Dispatch 0.0d
Coordinators 1.8d
Field Work 0.0d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
1.8 days
Over SLA
Field Work
0.0 days
Billing
0.0 days
Created: Nov 19, 2025 Due: Dec 31, 2025 Completed: Nov 21, 2025 (40 days early)
📅
1.8 days Total Age
⏱️
1.8d in Assigned Longest Stage
🔄
7 transitions Status Changes
⚠️
1.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 105 days old
🚨
Primary Delay 1.8 days stuck in "Assigned"
⏱️
Total Delay 1.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
1.8d / 0.5d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
completed pm service, checked all functions, no issues found
🔍 Technician Findings
PM service due
⚠️ Problem Description
Requested by Kevin Cogdill: Request PM Service, check all functions
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Nov 19, 1:41 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Nov 19, 2:13 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 30m
⏳ 2.0 business days
🔧
▶
2 Status: Tech On Site Nov 20, 8:20 PM
Status: Tech On Site → 2x Labor Added
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 0.25, 1
✔️
▶
2 Status: Completed Nov 20, 8:28 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Kevin Cogdill
From: Completed
To: Closed
Duration in Previous: 2m
📄
▶
2 Status: Ready to Bill Nov 21, 12:54 PM
Status: Ready to Bill → Status: Invoice Pending
📨
Status: Invoice Pending by Hannah Shaw
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 2m, 0m
⏳ 2.0 business days
🧾
Invoice Created Nov 24, 12:39 PM
Invoice Number: SM-247354

Bottlenecks

Assigned
Duration: 1.8 business days (threshold: 4.0 business hours)
Exceeded by 1.3 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Kevin Cogdill
Scheduled
N/A
Created
Nov 19, 1:41 PM
Invoice #
SM-247354

Work Details (2)

Name Type Status Qty Amount Date
WL-03015567 Labor Open 0.25 $0.00 Nov 20, 8:24 PM
WL-03015568 Labor Open 1 $0.00 Nov 20, 8:24 PM

Details