📍 BON SECOURS ST. FRANCIS DOWNTOWN — One St Francis Dr, Greenville SC, 29601
Nov 19, 2025 → Dec 15, 2025
✅ Completed
P5
SLA Clock
5 business days from creation · Target: Nov 26, 2025
✗ SLA Missed (11 biz days late)
Active: 16 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Dec 15, 2025)
SLA Target
▶ Clock Running
Status: Created
Nov 19 → Nov 19, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 19 → Nov 19, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
16d
▶ Clock Running
Status: Assigned
Nov 19 → Dec 15, 2025
16 business days (counted)
Running total: 16 of 5 biz days used
▶ Clock Running
Status: Tech On Site
Dec 15 → Dec 15, 2025
0 business days (counted)
Running total: 16 of 5 biz days used
Created: Nov 19, 2025Completed: Dec 15, 2025
Business Days Used16 / 5
05d budget+11d over
Show SLA Clock Detail (4 periods)
Period
Status
Clock
Biz Days
Running Total
Nov 19 → Nov 19
Created
▶ Running
0
0 / 5
Nov 19 → Nov 19
Ready for Scheduling
▶ Running
0
0 / 5
Nov 19 → Dec 15
Assigned
▶ Running
16
16 / 5
Dec 15 → Dec 15
Tech On Site
▶ Running
0
16 / 5
Dispatch0.0d
Coordinators16.6d
Field Work0.0d
Billing0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
16.6 days
Over SLA
Field Work
0.0 days
Billing
0.0 days
Created: Nov 19, 2025
Due: Nov 26, 2025
Completed: Dec 15, 2025 (18 days late)
📅
16.6 daysTotal Age
⏱️
16.6d in AssignedLongest Stage
🔄
6 transitionsStatus Changes
⚠️
16.1d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
1 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Completed with significant delays
Invoiced • 105 days old
🚨
Primary Delay16.6 days stuck in "Assigned"
⏱️
Total Delay16.1 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
16.6d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
0.2d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
Facility elected not to repair at this time.
🔧Work Performed
Evaluated unit and determined touch screen needs to be replaced due to physical damage. Account declined quote and is not electing to repair unit at this time.
🔍Technician Findings
Physical Damage
⚠️Problem Description
Requested by Joe Evans: Touch screen damaged.
📄Description
Hillrom Compella P7800 Bariatric Bed
Timeline
📋
▶
2
Work Order Created Nov 19, 1:56 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Technician Assigned Nov 19, 2:17 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From:Ready for Scheduling
To:Assigned
Duration in Previous:19m
🚨17.0 business days
⏱️
▶
3
Labor Added Dec 15, 2:16 PM
Labor Added → Status: Tech On Site → Status: Closed
🔧
Status: Tech On Site by Joe Evans
From:Assigned, Tech On Site
To:Tech On Site, Completed
Duration in Previous:26d 0h, 0m
🏁
Status: Closed by Joe Evans
From:Completed
To:Closed
Duration in Previous:1m
📄
Status: Ready to Bill by Hannah ShawDec 15, 4:10 PM
From:Closed
To:Ready to Bill
Duration in Previous:1h 50m
📨
Status: Invoice Pending by Hannah ShawDec 15, 4:26 PM
From:Ready to Bill, Invoice Pending
To:Invoice Pending, Invoiced
Duration in Previous:15m, 0m
⚠️5.9 business days
🧾
Invoice Created Dec 22, 8:42 AM
Invoice Number:SM-249148
Bottlenecks
Assigned
Duration: 16.6 business days (threshold: 4.0 business hours)