Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01316312 ↗ ServiceMax

OLYMPIC VETERINARY • Repair • P3

📍 VCA Bakersfield Animal Hospital — 8610 Harris Rd, Bakersfield CA, 93311

Nov 19, 2025 → Nov 24, 2025

✅ Completed
P3
SLA Clock
3 business days from creation · Target: Nov 24, 2025
✗ SLA Missed (1 biz days late)
Active: 4 biz days
Budget: 3 biz days
🕐 Clock stopped: Completed (Nov 25, 2025)
SLA Target
▶ Clock Running
Status: Created
Nov 19 → Nov 19, 2025
0 business days (counted)
Running total: 0 of 3 biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 19 → Nov 19, 2025
0 business days (counted)
Running total: 0 of 3 biz days used
▶ Clock Running
Status: Assigned
Nov 19 → Nov 19, 2025
0 business days (counted)
Running total: 0 of 3 biz days used
4d
▶ Clock Running
Status: Scheduled
Nov 19 → Nov 25, 2025
4 business days (counted)
Running total: 4 of 3 biz days used
▶ Clock Running
Status: Tech On Site
Nov 25 → Nov 25, 2025
0 business days (counted)
Running total: 4 of 3 biz days used
Created: Nov 19, 2025 Completed: Nov 25, 2025
Business Days Used 4 / 3
0 3d budget +1d over
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Nov 19 → Nov 19 Created ▶ Running 0 0 / 3
Nov 19 → Nov 19 Ready for Scheduling ▶ Running 0 0 / 3
Nov 19 → Nov 19 Assigned ▶ Running 0 0 / 3
Nov 19 → Nov 25 Scheduled ▶ Running 4 4 / 3
Nov 25 → Nov 25 Tech On Site ▶ Running 0 4 / 3
Dispatch 0.0d
Coordinators 3.9d
Field Work 0.1d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
3.9 days
Over SLA
Field Work
0.1 days
Billing
0.0 days
Created: Nov 19, 2025 Due: Nov 24, 2025 Completed: Nov 25, 2025 (on time)
📅
4.0 days Total Age
⏱️
4.0d in Closed Longest Stage
🔄
8 transitions Status Changes
⚠️
4.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 105 days old
🚨
Primary Delay 4.0 days stuck in "Closed"
⏱️
Total Delay 4.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
3.8d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
4.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11-19 Mburris called site and set appt with Harmony Iacopetti

🔧 Work Performed
Arrived on site and checked in with front desk to ask for poc. Once escorted to unit poc provided parts sent. Brake lever rod was slightly bent so tried to make it straight due to customer not having extra brake lever. Once all parts installed had customer test function of unit and was able to confirm unit fully repaired.
🔍 Technician Findings
Customer states unit needs repair
⚠️ Problem Description
Central locking mechanism and caster broke off. We've delivered new parts to replace them. For help in installation, please call Travis at 541-501-3689, and if he's unavailable, call 206-722-3777.
📄 Description
Olympic Veterinary Versa-Lift (Series) (50701, 50703)

Timeline

📋
▶
2 Work Order Created Nov 19, 2:22 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 3m
👷
▶
2 Technician Assigned Nov 19, 3:21 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Michael Burris
From: Ready for Scheduling
To: Assigned
Duration in Previous: 54m
📅
▶
2 Dispatch Scheduled Nov 19, 3:31 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Michael Burris
From: Assigned
To: Scheduled
Duration in Previous: 9m
⏳ 4.0 business days
🔧
Status: Tech On Site by Omar Serrano Nov 24, 10:00 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 5d 6h
⏱️
▶
3 5x Labor Added Nov 24, 10:31 PM
5x Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Omar Serrano
From: Tech On Site
To: Completed
Duration in Previous: 31m
🏁
Status: Closed by Omar Serrano
From: Completed
To: Closed
Duration in Previous: 4m
⏳ 4.2 business days
📄
Status: Ready to Bill by Diane Patton Dec 2, 4:41 PM
From: Closed, Ready to Bill
To: Ready to Bill, Invoice Pending
Duration in Previous: 7d 18h, 0m
💰
▶
2 Status: Invoiced Dec 2, 4:47 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-248016

Bottlenecks

Scheduled
Duration: 3.8 business days (threshold: 2.0 business days)
Exceeded by 1.8 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P3
Type
Repair
Branch
N/A
Technician
Omar Serrano
Scheduled
Nov 24, 4:30 PM
Created
Nov 19, 2:22 PM
Invoice #
SM-248016

Work Details (5)

Name Type Status Qty Amount Date
WL-03019325 Labor Open 2.5 $150.00 Nov 24, 10:31 PM
WL-03019326 Labor Open 3 $180.00 Nov 24, 10:31 PM
WL-03019327 Labor Open 1.25 $118.75 Nov 24, 10:31 PM
WL-03019328 Travel Open 122 $0.00 Nov 24, 10:31 PM
WL-03019329 Travel Open 122 $152.50 Nov 24, 10:31 PM

Details