Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01316352 ↗ ServiceMax

Atrius Health • Inspection • PC

📍 Atrius Health - Norfolk — 31 Pine St Norfolk - Suite 300, Norfolk MA, 02056

Nov 19, 2025 → Dec 11, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 19, 2025
✓ SLA Met (6 biz days early)
Active: 14 biz days
🕐 Clock stopped: Completed (Dec 11, 2025)
▶ Clock Running
Status: Created
Nov 19 → Nov 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 19 → Nov 20, 2025
1 business day (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Assigned
Nov 20 → Nov 20, 2025
0 business days (counted)
Running total: 1 of ? biz days used
⏸ Clock Paused
Status: Awaiting Parts
Nov 20 → Nov 20, 2025
0 business days (not counted)
▶ Clock Running
Status: Reschedule
Nov 20 → Nov 21, 2025
1 business day (counted)
Running total: 2 of ? biz days used
1d
▶ Clock Running
Status: Scheduled
Nov 21 → Nov 24, 2025
1 business day (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Entered
Nov 24 → Nov 24, 2025
0 business days (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Assigned
Nov 24 → Nov 24, 2025
0 business days (counted)
Running total: 3 of ? biz days used
10d
▶ Clock Running
Status: Scheduled
Nov 24 → Dec 10, 2025
10 business days (counted)
Running total: 13 of ? biz days used
▶ Clock Running
Status: Entered
Dec 10 → Dec 10, 2025
0 business days (counted)
Running total: 13 of ? biz days used
▶ Clock Running
Status: Assigned
Dec 10 → Dec 10, 2025
0 business days (counted)
Running total: 13 of ? biz days used
▶ Clock Running
Status: Scheduled
Dec 10 → Dec 11, 2025
1 business day (counted)
Running total: 14 of ? biz days used
▶ Clock Running
Status: Tech On Site
Dec 11 → Dec 11, 2025
0 business days (counted)
Running total: 14 of ? biz days used
Created: Nov 19, 2025 Completed: Dec 11, 2025
Show SLA Clock Detail (13 periods)
Period Status Clock Biz Days Running Total
Nov 19 → Nov 19 Created ▶ Running 0 0
Nov 19 → Nov 20 Ready for Scheduling ▶ Running 1 1
Nov 20 → Nov 20 Assigned ▶ Running 0 1
Nov 20 → Nov 20 Awaiting Parts ⏸ Paused 0 —
Nov 20 → Nov 21 Reschedule ▶ Running 1 2
Nov 21 → Nov 24 Scheduled ▶ Running 1 3
Nov 24 → Nov 24 Entered ▶ Running 0 3
Nov 24 → Nov 24 Assigned ▶ Running 0 3
Nov 24 → Dec 10 Scheduled ▶ Running 10 13
Dec 10 → Dec 10 Entered ▶ Running 0 13
Dec 10 → Dec 10 Assigned ▶ Running 0 13
Dec 10 → Dec 11 Scheduled ▶ Running 1 14
Dec 11 → Dec 11 Tech On Site ▶ Running 0 14
Dispatch 0.0d
Material Management 0.3d
Coordinators 17.3d
Field Work 1.0d
✓ SLA Met
Dispatch
0.0 days
Material Management
0.3 days
Coordinators
17.3 days
Over SLA
Field Work
1.0 days
Created: Nov 19, 2025 Due: Dec 19, 2025 Completed: Dec 11, 2025 (8 days early)
📅
14.5 days Total Age
⏱️
10.9d in Scheduled Longest Stage
🔄
12 transitions Status Changes
⚠️
11.5d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 105 days old
🚨
Primary Delay 10.9 days stuck in "Scheduled"
⏱️
Total Delay 11.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.5d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Awaiting Parts
0.3d / 3.0d SLA
Reschedule
1.7d / 2.0d SLA
Scheduled
14.1d / 2.0d SLA
Tech On Site
1.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.2d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

Non-Billable return trip to place proper stickers on all necessary equipment.

12/2 KSmith -- FSE's tools were damaged and replacements are being sent. Rescheduled for 12/8 with Dennis

🔧 Work Performed
12/11/2025 JWD Completed replacement of labels
🔍 Technician Findings
12/11/2025 JWD Completed replacement of labels
⚠️ Problem Description
Follow up to WO-01305532 Non-Billable return trip to place proper stickers on all necessary equipment.

Timeline

📋
▶
2 Work Order Created Nov 19, 3:19 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Scott Berry
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Nov 20, 10:50 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 19h 31m
📦
▶
2 Parts Requested Nov 20, 10:57 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Shawn Rogers
From: Assigned
To: Awaiting Parts
Duration in Previous: 6m
💵
▶
2 Expenses Added Nov 20, 1:22 PM
Expenses Added → Status: Reschedule
🔄
Status: Reschedule by Sean Weaver
From: Awaiting Parts
To: Reschedule
Duration in Previous: 2h 24m
📅
▶
2 Dispatch Scheduled Nov 21, 9:21 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Kourtney Smith
From: Reschedule
To: Scheduled
Duration in Previous: 19h 58m
⏳ 2.0 business days
🆕
▶
4 Status: Entered Nov 24, 12:06 PM
Status: Entered → Technician Assigned → Dispatch Scheduled → Status: Scheduled
👷
Technician Assigned by Kourtney Smith
Technician: a0h5A00000HKNg2QAH, David Cavaco
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2025-12-02T17:00:00.000+0000
🗓️
Status: Scheduled by Kourtney Smith
From: Assigned
To: Scheduled
Duration in Previous: 1m
⏳ 4.0 business days
📅
Dispatch Scheduled by Kourtney Smith Dec 1, 12:38 PM
Scheduled For: 2025-12-02T20:00:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Kourtney Smith Dec 2, 4:38 PM
Scheduled For: 2025-12-08T18:00:00.000+0000
⏳ 4.9 business days
📅
Dispatch Scheduled by DAVID CAVACO Dec 8, 5:16 PM
Scheduled For: 2025-12-11T18:00:00.000+0000
⏳ 2.8 business days
🆕
▶
3 Status: Entered Dec 10, 4:55 PM
Status: Entered → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Kourtney Smith
Technician: James Duff
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2025-12-11T14:00:00.000+0000
🔧
Status: Tech On Site by James Duff Dec 11, 9:40 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 16h 45m
⏱️
Labor Added Dec 11, 4:26 PM
Type: Labor
Status: Open
Qty: 3.25
⏱️
Labor Added Dec 11, 4:34 PM
Type: Labor
Status: Open
Qty: 2.75
✔️
▶
2 Status: Completed Dec 11, 5:27 PM
Status: Completed → Status: Closed
🏁
Status: Closed by James Duff
From: Completed
To: Closed
Duration in Previous: 4m
⏳ 3.8 business days
📄
▶
2 Status: Ready to Bill Dec 16, 2:13 PM
Status: Ready to Bill → Invoice Created
🧾
Invoice Created
Invoice Number: SM-249200

Bottlenecks

Ready for Scheduling
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.7 business hours
Scheduled
Duration: 10.9 business days (threshold: 2.0 business days)
Exceeded by 8.9 business days
Closed
Duration: 3.2 business days (threshold: 1.0 business days)
Exceeded by 2.2 business days

🔗 Related Artifacts

📦
Parts Order 00085596
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Inspection
Branch
Edge
Technician
James Duff
Scheduled
Dec 11, 9:00 AM
Created
Nov 19, 3:19 PM
Invoice #
SM-249200

Work Details (3)

Name Type Status Qty Amount Date
WL-03014747 Expenses Open 1 $0.00 Nov 20, 1:22 PM
WL-03034622 Labor Open 3.25 $0.00 Dec 11, 4:26 PM
WL-03034660 Labor Open 2.75 $0.00 Dec 11, 4:34 PM

Details