📍 Ochsner LSU Health Monroe — 4864 Jackson St, Monroe LA, 71202
Nov 19, 2025 → Nov 20, 2025
✅ Completed
P5
SLA Clock
5 business days from creation · Target: Nov 26, 2025
✓ SLA Met (4 biz days early)
Active: 1 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Nov 20, 2025)
SLA Target
▶ Clock Running
Status: Created
Nov 19 → Nov 19, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 19 → Nov 19, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
1d
▶ Clock Running
Status: Assigned
Nov 19 → Nov 20, 2025
1 business day (counted)
Running total: 1 of 5 biz days used
Created: Nov 19, 2025Completed: Nov 20, 2025
Business Days Used1 / 5
05d budget
Show SLA Clock Detail (3 periods)
Period
Status
Clock
Biz Days
Running Total
Nov 19 → Nov 19
Created
▶ Running
0
0 / 5
Nov 19 → Nov 19
Ready for Scheduling
▶ Running
0
0 / 5
Nov 19 → Nov 20
Assigned
▶ Running
1
1 / 5
Dispatch0.0d
Coordinators1.3d
Billing0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
1.3 days
Over SLA
Billing
0.0 days
Created: Nov 19, 2025
Due: Nov 26, 2025
Completed: Nov 20, 2025 (6 days early)
📅
1.3 daysTotal Age
⏱️
1.3d in AssignedLongest Stage
🔄
5 transitionsStatus Changes
⚠️
0.9d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
3 linesWork Details
🏠
1 visitOn-Site Trips
📋
CoordinatorScheduling
AI Analysis
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Completed with minor delays
Invoiced • 105 days old
🚨
Primary Delay1.3 days stuck in "Assigned"
⏱️
Total Delay0.9 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
1.3d / 0.5d SLA
Closed
1.1d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
💬 Activities, Notes & Communications
🔧Work Performed
11.20.2025-Issue was corrected by performing a full system reset. The main control board was disconnected, inspected, and reconnected to ensure proper communication and functionality. After reassembly, the unit powered on normally and all functions were tested.
🔍Technician Findings
Upon arrival, the unit was stuck in the lock-up position and would not release as reported. Inspection revealed that the main board was not communicating correctly with the actuator control system. The board was disconnected and all connectors were reseated. After reconnecting, the system reset successfully, and the bed returned to normal operation. All functions were cycled and verified operational.
⚠️Problem Description
11.19.2025 unit is locked in the up position and will not release movement
Diag needed
📄Description
Bed, Electric
Timeline
📋
▶
2
Work Order Created Nov 19, 4:35 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Technician Assigned Nov 19, 4:51 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From:Ready for Scheduling
To:Assigned
Duration in Previous:16m
⏳1.9 business days
⏱️
▶
2
3x Labor Added Nov 20, 6:17 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Daniel Clark
From:Assigned, Completed
To:Completed, Closed
Duration in Previous:1d 1h, 0m
📄
Status: Ready to Bill by Hannah ShawNov 21, 12:43 PM
From:Closed
To:Ready to Bill
Duration in Previous:18h 25m
📨
Status: Invoice Pending by Hannah ShawNov 21, 12:56 PM
From:Ready to Bill, Invoice Pending
To:Invoice Pending, Invoiced
Duration in Previous:13m, 0m
⏳2.0 business days
🧾
Invoice Created Nov 24, 12:39 PM
Invoice Number:SM-247354
Bottlenecks
Assigned
Duration: 1.3 business days (threshold: 4.0 business hours)
Exceeded by 6.1 business hours
Closed
Duration: 1.1 business days (threshold: 1.0 business days)