Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01316412 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 US Med Equip - Lancaster — 105 Koser Rd, Lititz PA, 17543

Nov 19, 2025 → Feb 11, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (221 biz days early)
Active: 2 biz days
Paused: 53 biz days
🕐 Clock stopped: Completed (Feb 11, 2026)
▶ Clock Running
Status: Created
Nov 19 → Nov 21, 2025
2 business days (counted)
Running total: 2 of ? biz days used
⏸53d
⏸ Clock Paused
Status: Ready for Release
Nov 21 → Feb 11, 2026
53 business days (not counted)
▶ Clock Running
Status: Scheduled
Feb 11 → Feb 11, 2026
0 business days (counted)
Running total: 2 of ? biz days used
Created: Nov 19, 2025 Completed: Feb 11, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Nov 19 → Nov 21 Created ▶ Running 2 2
Nov 21 → Feb 11 Ready for Release ⏸ Paused 53 —
Feb 11 → Feb 11 Scheduled ▶ Running 0 2
Dispatch 2.2d
Holding 53.9d (excluded)
Coordinators 0.2d
Billing 1.4d
✓ SLA Met
Dispatch
2.2 days
Over SLA
Holding (excluded from total)
53.9 days
Coordinators
0.2 days
Billing
1.4 days
Over SLA
Created: Nov 19, 2025 Due: Dec 31, 2026 Completed: Feb 11, 2026 (323 days early)
📅
55.2 days Total Age
⏱️
53.9d in Ready for Release Longest Stage
🔄
9 transitions Status Changes
⚠️
5.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with minor delays
Invoiced • 105 days old
🚨
Primary Delay 53.9 days stuck in "Ready for Release"
⏱️
Total Delay 5.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.2d / 0.5d SLA
Ready for Release
53.9d
Scheduled
0.2d / 2.0d SLA
Closed
5.0d / 1.0d SLA
07e-Partial Project
2.4d
WO Correction Needed
0.1d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/11/2026 RArnold -Dispatching to Bryan for SN#100241842 located at US MED in Allendale Nj

11/19/2025 SRobinson- Created followup WO as requested. (Old Wo-01312675) -Followup notes - Philips WO-13941885 for continuation, needs EWO


-Previous notes -

11/03/2025 RArnold -Dispatching to Davon for SN#100242712 located at US MED in PA

🔧 Work Performed
FCO86600069
🔍 Technician Findings
N/A
⚠️ Problem Description
V60/V60 Plus Ventilator - NRTL Labeling Change to Remove CSA Mark (US, US Territories and Canada)
📄 Description
V60 Ventilator
📞 Call Description
FCO86600069

Timeline

📋
Work Order Created Nov 19, 5:15 PM
Work Order: WO-01316412
Type: FCO
Priority: PC
⏳ 2.8 business days
✅
Status: Ready for Release by Rebecca Arnold Nov 21, 11:48 AM
From: Entered
To: Ready for Release
Duration in Previous: 1d 18h
🚨 54.0 business days
👷
▶
3 Technician Assigned Feb 11, 12:06 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Megan Klose
Scheduled For: 2026-02-11T17:30:00.000+0000
🗓️
Status: Scheduled by Megan Klose
From: Ready for Release
To: Scheduled
Duration in Previous: 82d 0h
⏱️
2x Labor Added Feb 11, 1:15 PM
Type: Labor
Status: Open
Qty: 1, 1.5
⏱️
▶
2 Labor Added Feb 11, 1:21 PM
Labor Added → 2x Travel Added
🚗
2x Travel Added
Type: Travel
Status: Open
Qty: 50
✔️
Status: Completed by Bryan Rodriguez Feb 11, 1:55 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 1h 49m, 0m
⏱️
Labor Added Feb 12, 11:31 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Feb 12, 11:39 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 21h 43m
✏️
Status: WO Correction Needed by Timothy Amburgey Feb 12, 2:46 PM
From: 07e-Partial Project
To: WO Correction Needed
Duration in Previous: 3h 6m
🏁
Status: Closed by Sean Currie Feb 12, 3:39 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 52m
⏳ 4.0 business days
📋
Status: 07e-Partial Project by Timothy Amburgey Feb 18, 9:27 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 5d 17h
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Feb 19, 4:32 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1d 7h
💰
Status: Invoiced by Josh Longway Feb 20, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 28m

Bottlenecks

Entered
Duration: 2.2 business days (threshold: 4.0 business hours)
Exceeded by 1.7 business days
Closed
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 5.1 business hours
Closed
Duration: 3.4 business days (threshold: 1.0 business days)
Exceeded by 2.4 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Bryan Rodriguez
Scheduled
Feb 11, 12:30 PM
Created
Nov 19, 5:15 PM
Invoice #
N/A

Work Details (6)

Name Type Status Qty Amount Date
WL-03101006 Labor Open 1 $155.00 Feb 11, 1:15 PM
WL-03101007 Labor Open 1.5 $95.00 Feb 11, 1:15 PM
WL-03101019 Labor Open 1 $0.00 Feb 11, 1:21 PM
WL-03101026 Travel Open 50 $0.00 Feb 11, 1:26 PM
WL-03101027 Travel Open 50 $0.00 Feb 11, 1:26 PM
WL-03102859 Labor Open 0.016666666666667 $38.00 Feb 12, 11:31 AM

Details