Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01316436 ↗ ServiceMax

DESOTO FIRE RESCUE • Annual Annuity • P5

📍 DeSoto Fire Rescue - Station 262 — 206 S. Parks Drive, Desoto TX, 75115

Nov 19, 2025 → Nov 19, 2025

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Nov 26, 2025
✓ SLA Met (5 biz days early)
Active: 0 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Nov 19, 2025)
SLA Target
▶ Clock Running
Status: Created
Nov 19 → Nov 19, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
0d
▶ Clock Running
Status: Assigned
Nov 19 → Nov 19, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
Created: Nov 19, 2025 Completed: Nov 19, 2025
Business Days Used 0 / 5
0 5d budget
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Nov 19 → Nov 19 Created ▶ Running 0 0 / 5
Nov 19 → Nov 19 Assigned ▶ Running 0 0 / 5
Coordinators 0.0d
Billing 1.0d
✓ SLA Met
Coordinators
0.0 days
Billing
1.0 days
Over SLA
Created: Nov 19, 2025 Due: Nov 26, 2025 Completed: Nov 19, 2025 (7 days early)
📅
0.0 days Total Age
⏱️
1.0d in Ready to Bill Longest Stage
🔄
4 transitions Status Changes
⚠️
0.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with minor delays
Invoiced • 105 days old
🚨
Primary Delay 1.0 days stuck in "Ready to Bill"
⏱️
Total Delay 0.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready to Bill
1.0d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Closed
0.1d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
Annuity - MANUALGEN
🔧 Work Performed
(7) Stretcher Only @ $510 ea. (6) PowerLoad System (parts not included) @ $510 ea. Annual $6,630 2 PMs per year 2 Unscheduled repair calls per year (all parts are billable on repair calls) 3 Sites
⚠️ Problem Description
(7) Stretcher Only @ $510 ea. (6) PowerLoad System (parts not included) @ $510 ea. Annual $6,630 2 PMs per year 2 Unscheduled repair calls per year (all parts are billable on repair calls) 3 Sites

Timeline

📋
▶
4 Work Order Created Nov 19, 5:54 PM
Work Order Created → Labor Added → Status: Assigned → Status: Completed
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 1
👷
Status: Assigned by Natosha Beierschmitt
From: Ready to Bill
To: Assigned
Duration in Previous: 0m
✔️
Status: Completed by Natosha Beierschmitt
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 1m, 0m
📄
Status: Ready to Bill by Natosha Beierschmitt Nov 19, 6:38 PM
From: Closed
To: Ready to Bill
Duration in Previous: 41m
📨
Status: Invoice Pending by Diane Patton Nov 20, 9:30 AM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 14h 52m, 0m
⏳ 2.0 business days
🧾
Invoice Created Nov 21, 12:33 PM
Invoice Number: SM-247029

Bottlenecks

Ready to Bill
Duration: 1.0 business days (threshold: 1.0 business days)
Exceeded by 0.4 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Annual Annuity
Branch
ERLA - PROD
Technician
Natosha Beierschmitt
Scheduled
N/A
Created
Nov 19, 5:54 PM
Invoice #
SM-247029

Work Details (1)

Name Type Status Qty Amount Date
WL-03013641 Labor Open 1 $6,630.00 Nov 19, 5:54 PM

Details