Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01316448 ↗ ServiceMax

THOR • Depot • PC

📍 THOR Photomedicine — THOR Photomedicine Inc 8375 Jumpers Hole Road Suite 110, Millersville MD, 21108

Nov 20, 2025 → Nov 20, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Nov 21, 2025
✓ SLA Met (1 biz days early)
Active: 0 biz days
🕐 Clock stopped: Completed (Nov 20, 2025)
▶ Clock Running
Status: Created
Nov 20 → Nov 20, 2025
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Assigned
Nov 20 → Nov 20, 2025
0 business days (counted)
Running total: 0 of ? biz days used
Created: Nov 20, 2025 Completed: Nov 20, 2025
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Nov 20 → Nov 20 Created ▶ Running 0 0
Nov 20 → Nov 20 Assigned ▶ Running 0 0
Dispatch 0.0d
Coordinators 0.1d
Field Work 0.0d
Billing 3.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.1 days
Field Work
0.0 days
Billing
3.0 days
Over SLA
Created: Nov 20, 2025 Due: Nov 21, 2025 Completed: Nov 20, 2025 (1 days early)
📅
0.1 days Total Age
⏱️
3.0d in Ready to Bill Longest Stage
🔄
5 transitions Status Changes
⚠️
2.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with minor delays
Invoiced • 104 days old
🚨
Primary Delay 3.0 days stuck in "Ready to Bill"
⏱️
Total Delay 2.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
0.1d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Ready to Bill
3.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
11/20/25 MMcNamara

Technician Findings    

1. S2092 810nm 200mW Standard Tip - High output (227 nw). Recalibration required.
2. S2160 810nm 1W Cluster (5x200mW) Issue 2. All LED readouts reading high, failed average LED reading. Recalibration required..    
 
Work Performed    
Standard Service performed.

TR172 810nm 200mW Probe (A7418)
1. Removed extra calibration resistor

TR177 1W IR Probe (T0364)
S2160 810nm 1W Cluster (5x200mW) Issue 2
T0364.

1.Recalibrated probe
 
🔧 Work Performed
Standard Service performed TR172 810nm 200mW Probe (A7418) 1. Removed extra calibration resistor TR177 1W IR Probe (T0364) S2160 810nm 1W Cluster (5x200mW) Issue 2 T0364. 1.Recalibrated probe
🔍 Technician Findings
1. S2092 810nm 200mW Standard Tip - High output (227 nw). Recalibration required. 2. S2160 810nm 1W Cluster (5x200mW) Issue 2. All LED readouts reading high, failed average LED reading. Recalibration required..

Timeline

📋
▶
3 Work Order Created Nov 20, 6:33 AM
Work Order Created → Status: Assigned → Technician Assigned
👷
Status: Assigned by MICHAEL MCNAMARA
From: Entered
To: Assigned
Duration in Previous: 1m
👷
Technician Assigned by MICHAEL MCNAMARA
Technician: Mike McNamara
⏱️
Labor Added Nov 20, 6:41 AM
Type: Labor
Status: Open
Qty: 3.5
⏱️
2x Labor Added Nov 20, 6:50 AM
Type: Labor
Status: Open
Qty: 1, 2
✔️
Status: Completed by MICHAEL MCNAMARA Nov 20, 7:00 AM
From: Assigned
To: Completed
Duration in Previous: 25m
🏁
Status: Closed by MICHAEL MCNAMARA Nov 20, 7:10 AM
From: Completed, Closed
To: Closed, Ready to Bill
Duration in Previous: 10m
⏳ 3.0 business days
📨
▶
2 Status: Invoice Pending Nov 24, 5:45 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⚠️ 8.8 business days
🧾
Invoice Created Dec 8, 5:16 PM
Invoice Number: 247472

Bottlenecks

Ready to Bill
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Depot
Branch
ERLA - PROD
Technician
Mike McNamara
Scheduled
N/A
Created
Nov 20, 6:33 AM
Invoice #
247472

Work Details (3)

Name Type Status Qty Amount Date
WL-03014216 Labor Open 3.5 $367.50 Nov 20, 6:41 AM
WL-03014219 Labor Open 1 $105.00 Nov 20, 6:50 AM
WL-03014220 Labor Open 2 $238.00 Nov 20, 6:50 AM

Details