Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01316452 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Roper St. Francis Berkeley Hospital — 100 Callen Blvd, Summerville SC, 29486

Nov 20, 2025 → Nov 20, 2025

✅ Completed
PSM
SLA Clock
Last business day of November 2025 · Target: Nov 28, 2025
✓ SLA Met (4 biz days early)
Active: 0 biz days
🕐 Clock stopped: Completed (Nov 20, 2025)
▶ Clock Running
Status: Created
Nov 20 → Nov 20, 2025
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Ready for Scheduling
Nov 20 → Nov 20, 2025
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Assigned
Nov 20 → Nov 20, 2025
0 business days (counted)
Running total: 0 of ? biz days used
Created: Nov 20, 2025 Completed: Nov 20, 2025
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Nov 20 → Nov 20 Created ▶ Running 0 0
Nov 20 → Nov 20 Ready for Scheduling ▶ Running 0 0
Nov 20 → Nov 20 Assigned ▶ Running 0 0
Dispatch 0.0d
Coordinators 0.8d
Field Work 0.0d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.8 days
Over SLA
Field Work
0.0 days
Billing
0.0 days
Created: Nov 20, 2025 Due: Dec 31, 2025 Completed: Nov 20, 2025 (41 days early)
📅
0.8 days Total Age
⏱️
1.5d in Closed Longest Stage
🔄
6 transitions Status Changes
⚠️
0.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 104 days old
🚨
Primary Delay 1.5 days stuck in "Closed"
⏱️
Total Delay 0.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
0.7d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
1.5d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
0.12 uA .095-112 ohms returned bed back to service
🔍 Technician Findings
0.12 uA .095-112 ohms returned bed back to service
⚠️ Problem Description
Requested by Yves Dessin: pm needed
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Nov 20, 8:12 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Nov 20, 9:09 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 56m
⏱️
2x Labor Added Nov 20, 2:40 PM
Type: Labor
Status: Open
Qty: 1
✔️
▶
2 Status: Completed Nov 20, 2:54 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Yves Dessin
From: Completed
To: Closed
Duration in Previous: 1m
📄
Status: Ready to Bill by Hannah Shaw Nov 21, 12:51 PM
From: Closed
To: Ready to Bill
Duration in Previous: 21h 55m
📨
Status: Invoice Pending by Hannah Shaw Nov 21, 12:56 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 5m, 0m
🚨 14.0 business days
🧾
Invoice Created Dec 12, 9:00 AM
Invoice Number: SM-247354

Bottlenecks

Assigned
Duration: 5.7 business hours (threshold: 4.0 business hours)
Exceeded by 1.7 business hours
Closed
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.1 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Yves Dessin
Scheduled
N/A
Created
Nov 20, 8:12 AM
Invoice #
SM-247354

Work Details (2)

Name Type Status Qty Amount Date
WL-03014931 Labor Open 1 $0.00 Nov 20, 2:40 PM
WL-03014932 Labor Open 1 $0.00 Nov 20, 2:40 PM

Details