Last business day of November 2025 · Target: Nov 28, 2025
✗ SLA Missed (17 biz days late)
Active: 22 biz days
🕐 Clock stopped: Completed (Dec 24, 2025)
▶ Clock Running
Status: Created
Nov 20 → Nov 20, 2025
0 business days (counted)
Running total: 0 of ? biz days used
22d
▶ Clock Running
Status: Assigned
Nov 20 → Dec 24, 2025
22 business days (counted)
Running total: 22 of ? biz days used
Created: Nov 20, 2025Completed: Dec 24, 2025
Show SLA Clock Detail (2 periods)
Period
Status
Clock
Biz Days
Running Total
Nov 20 → Nov 20
Created
▶ Running
0
0
Nov 20 → Dec 24
Assigned
▶ Running
22
22
Dispatch0.0d
Holding3.0d (excluded)
Coordinators22.9d
Field Work0.0d
Billing6.2d
✗ SLA Missed
Dispatch
0.0 days
Holding(excluded from total)
3.0 days
Coordinators
22.9 days
Over SLA
Field Work
0.0 days
Billing
6.2 days
Over SLA
Created: Nov 20, 2025
Due: Dec 20, 2025
Completed: Dec 23, 2025 (2 days late)
📅
21.9 daysTotal Age
⏱️
22.9d in AssignedLongest Stage
🔄
9 transitionsStatus Changes
⚠️
23.9d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
7 linesWork Details
🏠
1 visitOn-Site Trips
📋
CoordinatorScheduling
AI Analysis
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Completed with significant delays
Invoiced • 104 days old
🚨
Primary Delay22.9 days stuck in "Assigned"
⏱️
Total Delay23.9 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
22.9d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
0.7d / 1.0d SLA
Ready to Bill
1.9d / 1.0d SLA
On Hold
3.0d
Billing Review
2.8d / 2.0d SLA
Invoice Pending
1.5d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
12/28/25 MMcNamara Parts not entered in Agilent CRM. Cannot be invoiced.
🔧Work Performed
Perform Bench Overhaul: Evaluated, unit has a bad turbo pump/IDP3 pump.
12/23/2025 Started tear down system, Cleaned valve block, replaced all O-ring, plunger seal, internal leak valve, internal calibrated leak, calibrate temp cable, exchange IDP3 pump, exchange turbo pump. Cleaned spectrometer, installed hot source filament kit, metal gasket,
retorque spec-tube header. Started up unit, perform fine test procedure, record parameter,
chart record N/A unit leak check ok shut off unit, pack it up , ship unit back to customer.
🔍Technician Findings
Bad turbo pump/IDP3 pump
⚠️Problem Description
Note
17.11.2025 09:18:57 SIVASTAV
Parts Prediction
00/00/0000 00:00:00 WF-BATCH
Agent: PIERCEB Timestamp: 2025-11-14 12:27:49
670029096
VSFLDHIS
VSFLDCL
VSFLDOV
VSFLDDP
IDP3TS
643100634
EX8699367
____________________
Note
11/14/2025 13:27:59 WF-BATCH
Agent: PIERCEB Timestamp: 2025-11-14 12:27:49
Once the quotation has been accepted, please create a service order and assign it to the service employee group 98004236.
Salesperson - Juan Negrete; juan.negrete@agilent.com; Mobile: 562-476-7024
Turbo Defective
📄Description
VS PD03 Portable Leak Detector
📞Call Description
VPD Bench Overhaul Trade
Dec 24, 2025 1:33pm
@MICHAEL MCNAMARA @Kim Pearson WO has been reviewed and moved to RTB.
Timeline
📋
Work Order Created Nov 20, 11:30 AM
Work Order:WO-01316509
Type:Overhaul
Priority:PSM
👷
▶
2
Technician Assigned Nov 20, 11:36 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kim Pearson
From:Entered
To:Assigned
Duration in Previous:6m
🚨22.9 business days
🔩
6x Parts Added Dec 24, 7:32 AM
Type:Parts
Status:Open
Qty:1
⏱️
▶
3
Labor Added Dec 24, 7:54 AM
Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Minh Huynh
From:Assigned
To:Completed
Duration in Previous:33d 20h
🏁
Status: Closed by Minh Huynh
From:Completed
To:Closed
Duration in Previous:2m
📄
Status: Ready to Bill by Hannah ShawDec 24, 1:32 PM
From:Closed
To:Ready to Bill
Duration in Previous:5h 34m
⏳2.0 business days
⏸️
Status: On Hold by MICHAEL MCNAMARADec 28, 9:15 AM
From:Ready to Bill
To:On Hold
Duration in Previous:3d 19h
⏳3.0 business days
💵
Status: Billing Review by MICHAEL MCNAMARADec 31, 12:22 PM
From:On Hold
To:Billing Review
Duration in Previous:3d 3h
⏳3.0 business days
📄
Status: Ready to Bill by MICHAEL MCNAMARAJan 5, 1:38 PM
From:Billing Review
To:Ready to Bill
Duration in Previous:5d 1h
📨
Status: Invoice Pending by Hannah ShawJan 5, 3:13 PM
From:Ready to Bill
To:Invoice Pending
Duration in Previous:1h 35m
🧾
▶
2
Invoice Created Jan 6, 11:31 AM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From:Invoice Pending
To:Invoiced
Duration in Previous:20h 17m
Bottlenecks
Assigned
Duration: 22.9 business days (threshold: 4.0 business hours)
Exceeded by 22.4 business days
Ready to Bill
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.5 business hours
Billing Review
Duration: 2.8 business days (threshold: 2.0 business days)