Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01316547 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 ROPER HOSPITAL — 316 Calhoun Street, Charleston SC, 29401

Nov 20, 2025 → Nov 28, 2025

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Dec 1, 2025
✓ SLA Met (1 biz days early)
Active: 4 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Nov 28, 2025)
SLA Target
▶ Clock Running
Status: Created
Nov 20 → Nov 20, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 20 → Nov 20, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
4d
▶ Clock Running
Status: Assigned
Nov 20 → Nov 28, 2025
4 business days (counted)
Running total: 4 of 5 biz days used
Created: Nov 20, 2025 Completed: Nov 28, 2025
Business Days Used 4 / 5
0 5d budget
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Nov 20 → Nov 20 Created ▶ Running 0 0 / 5
Nov 20 → Nov 20 Ready for Scheduling ▶ Running 0 0 / 5
Nov 20 → Nov 28 Assigned ▶ Running 4 4 / 5
Dispatch 0.0d
Coordinators 4.7d
Billing 0.1d
✓ SLA Met
Dispatch
0.0 days
Coordinators
4.7 days
Over SLA
Billing
0.1 days
Created: Nov 20, 2025 Due: Dec 1, 2025 Completed: Nov 28, 2025 (3 days early)
📅
4.7 days Total Age
⏱️
4.7d in Assigned Longest Stage
🔄
7 transitions Status Changes
⚠️
4.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 104 days old
🚨
Primary Delay 4.7 days stuck in "Assigned"
⏱️
Total Delay 4.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
4.7d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Replaced Fowler motor on bed.
🔍 Technician Findings
Head of bed would not go up.
⚠️ Problem Description
Requested by Ray-Anthony Alston: Head of bed would not go up.
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Nov 20, 1:26 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Status: Assigned Nov 20, 1:36 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Abby Jinerson
Technician: a0h5A00000HKSUVQA5, Ray-Anthony Alston
⚠️ 5.0 business days
⏱️
▶
3 4x Labor Added Nov 28, 5:11 PM
4x Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Ray-Anthony Alston
From: Assigned
To: Completed
Duration in Previous: 8d 3h
🏁
Status: Closed by Ray-Anthony Alston
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 1.0 business days
📄
Status: Ready to Bill by Hannah Shaw Dec 1, 3:35 PM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 22h
📨
▶
2 Status: Invoice Pending Dec 1, 4:04 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created Dec 2, 8:00 AM
Invoice Number: SM-247888

Bottlenecks

Assigned
Duration: 4.7 business days (threshold: 4.0 business hours)
Exceeded by 4.2 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Ray-Anthony Alston
Scheduled
N/A
Created
Nov 20, 1:26 PM
Invoice #
SM-247888

Work Details (4)

Name Type Status Qty Amount Date
WL-03021868 Labor Open 1 $0.00 Nov 28, 5:11 PM
WL-03021869 Labor Open 2.5 $0.00 Nov 28, 5:11 PM
WL-03021870 Travel Open 23.8 $0.00 Nov 28, 5:11 PM
WL-03021871 Parts Open 1 $0.00 Nov 28, 5:11 PM

Details