Last business day of November 2025 · Target: Nov 28, 2025
✗ SLA Missed (11 biz days late)
Active: 16 biz days
🕐 Clock stopped: Completed (Dec 16, 2025)
▶ Clock Running
Status: Created
Nov 20 → Nov 20, 2025
0 business days (counted)
Running total: 0 of ? biz days used
10d
▶ Clock Running
Status: Assigned
Nov 20 → Dec 8, 2025
10 business days (counted)
Running total: 10 of ? biz days used
6d
▶ Clock Running
Status: Tech On Site
Dec 8 → Dec 16, 2025
6 business days (counted)
Running total: 16 of ? biz days used
Created: Nov 20, 2025Completed: Dec 16, 2025
Show SLA Clock Detail (3 periods)
Period
Status
Clock
Biz Days
Running Total
Nov 20 → Nov 20
Created
▶ Running
0
0
Nov 20 → Dec 8
Assigned
▶ Running
10
10
Dec 8 → Dec 16
Tech On Site
▶ Running
6
16
Dispatch0.0d
Holding9.0d (excluded)
Coordinators10.6d
Field Work7.0d
Billing6.5d
✗ SLA Missed
Dispatch
0.0 days
Holding(excluded from total)
9.0 days
Coordinators
10.6 days
Over SLA
Field Work
7.0 days
Over SLA
Billing
6.5 days
Over SLA
Created: Nov 20, 2025
Due: Dec 20, 2025
Completed: Dec 15, 2025 (5 days early)
📅
15.6 daysTotal Age
⏱️
10.6d in AssignedLongest Stage
🔄
11 transitionsStatus Changes
⚠️
18.5d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
7 linesWork Details
🏠
2 visitsOn-Site Trips
📋
CoordinatorScheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1Dec 9, 2025
Visit 2Dec 10, 2025
AI Analysis
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Completed with significant delays
Invoiced • 104 days old
🚨
Primary Delay10.6 days stuck in "Assigned"
⏱️
Total Delay18.5 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
10.6d / 0.5d SLA
Tech On Site
7.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.7d / 1.0d SLA
Ready to Bill
1.9d / 1.0d SLA
Billing Review
2.8d / 2.0d SLA
On Hold
9.0d
Invoice Pending
1.8d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
12/21/25 MMcNamara Can't close in CRM. Spectometer part is still open status SN issue. Agilent will not approve invoicing. Placed on hold.
🔧Work Performed
12/8/2025 Evaluation found TC dislodged. Re-installed and tested unit OK.
12/9/2025 Background drifted up to 8 range overnight. Cleaned spec-tube and replaced filaments. Cleaned valve block, replaced pads on valves and reassembled.
12/10/2025 Replaced internal helium leak and installed vacuum system. Restarted.
original Spectrometer drifting.
12/15/2025 Installed exchange spectrometer. G8610-69008/MY25310005 old MY24070005
Started up unit, perform fine test procedure, record parameter, Unit leak check ok
MDL/Helium Stability chart N/A shut off unit, pack it up, ship unit back to customer.
🔍Technician Findings
system is drifting.
⚠️Problem Description
Approval Note
20.11.2025 09:46:41 BRIAMESS
Gratis approved.
Regards,
Brian
____________________
Note
19.11.2025 12:23:30 THOMASIANM
This seems to be for a vacuum product, so I'm rerouting SO to queue XAULCSAVPDQ.
____________________
Note
19.11.2025 11:55:21 WIGEORGE
now it is not going into test.
____________________
Approval Note
19.11.2025 11:55:21 WIGEORGE
brian mess
____________________
Note
19.11.2025 11:51:30 WF-BATCH
Agent: WIGEORGE Timestamp: 2025-11-19 11:51:18
warr bench repair; not going into test from 6008140064
📄Description
VS MD30 Mobile Leak Detector
📞Call Description
VPD Bench Repair Warranty
Dec 17, 2025 12:55pm
@MICHAEL MCNAMARA @Kim Pearson WO has been reviewed and moved to RTB. Thank you.
Timeline
📋
▶
3
Work Order Created Nov 20, 1:48 PM
Work Order Created → Technician Assigned → Status: Assigned
👷
Technician Assigned by Kim Pearson
Technician:Minh Huynh
👷
Status: Assigned by Kim Pearson
From:Entered
To:Assigned
Duration in Previous:0m
🚨11.0 business days
🔧
Status: Tech On Site by Charles SellonDec 8, 10:28 AM
From:Assigned
To:Tech On Site
Duration in Previous:17d 20h
⏳2.0 business days
⏱️
5x Labor Added Dec 9, 2:32 PM
Type:Labor, Parts
Status:Open
Qty:4, 1, 3
⏱️
Labor Added Dec 10, 11:47 AM
Type:Labor
Status:Open
Qty:2
⚠️5.0 business days
✔️
▶
2
Status: Completed Dec 16, 1:03 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Minh Huynh
From:Completed
To:Closed
Duration in Previous:2m
📄
Status: Ready to Bill by Hannah ShawDec 17, 12:55 PM
From:Closed
To:Ready to Bill
Duration in Previous:23h 49m
💵
▶
2
Status: Billing Review Dec 18, 6:09 AM
Status: Billing Review → Status: On Hold
⏸️
Status: On Hold by MICHAEL MCNAMARA
From:Billing Review
To:On Hold
Duration in Previous:1m
⏳2.0 business days
🔩
Parts Added Dec 21, 10:19 AM
Type:Parts
Status:Open
Qty:1
⚠️7.0 business days
💵
Status: Billing Review by MICHAEL MCNAMARADec 31, 12:22 PM
From:On Hold
To:Billing Review
Duration in Previous:13d 6h
⏳3.0 business days
📄
Status: Ready to Bill by MICHAEL MCNAMARAJan 5, 11:24 AM
From:Billing Review
To:Ready to Bill
Duration in Previous:4d 23h
📨
Status: Invoice Pending by Hannah ShawJan 5, 12:26 PM
From:Ready to Bill
To:Invoice Pending
Duration in Previous:1h 2m
💰
▶
2
Status: Invoiced Jan 6, 11:31 AM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number:SM-250480
Bottlenecks
Assigned
Duration: 10.6 business days (threshold: 4.0 business hours)
Exceeded by 10.1 business days
Tech On Site
Duration: 7.0 business days (threshold: 1.0 business days)
Exceeded by 6.0 business days
Closed
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.9 business hours
Ready to Bill
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.1 business hours
Billing Review
Duration: 2.8 business days (threshold: 2.0 business days)