Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01316557 ↗ ServiceMax

AGILENT TECHNOLOGIES (VPD) • Overhaul • PSM

📍 Battelle — 45825 Hwy 96E, Pueblo CO, 81006

Nov 20, 2025 → Jan 28, 2026

✅ Completed
PSM
SLA Clock
Last business day of November 2025 · Target: Nov 28, 2025
✗ SLA Missed (39 biz days late)
Active: 44 biz days
🕐 Clock stopped: Completed (Jan 28, 2026)
▶ Clock Running
Status: Created
Nov 20 → Nov 20, 2025
0 business days (counted)
Running total: 0 of ? biz days used
41d
▶ Clock Running
Status: Assigned
Nov 20 → Jan 23, 2026
41 business days (counted)
Running total: 41 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jan 23 → Jan 28, 2026
3 business days (counted)
Running total: 44 of ? biz days used
Created: Nov 20, 2025 Completed: Jan 28, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Nov 20 → Nov 20 Created ▶ Running 0 0
Nov 20 → Jan 23 Assigned ▶ Running 41 41
Jan 23 → Jan 28 Tech On Site ▶ Running 3 44
Dispatch 0.0d
Coordinators 41.6d
Field Work 3.7d
Billing 22.5d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
41.6 days
Over SLA
Field Work
3.7 days
Over SLA
Billing
22.5 days
Over SLA
Created: Nov 20, 2025 Due: Dec 20, 2025 Completed: Jan 28, 2026 (38 days late)
📅
44.6 days Total Age
⏱️
41.6d in Assigned Longest Stage
🔄
10 transitions Status Changes
⚠️
59.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 104 days old
🚨
Primary Delay 41.6 days stuck in "Assigned"
⏱️
Total Delay 59.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
41.6d / 0.5d SLA
Tech On Site
3.7d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.7d / 1.0d SLA
Billing Review
12.6d / 2.0d SLA
Ready to Bill
1.0d / 1.0d SLA
Invoice Pending
6.9d / 2.0d SLA
Invoiced
2.0d

💬 Activities, Notes & Communications

🔧 Work Performed
Replaced display and capacitor with new. Reset IDP hours to 0. Cleaned, reassembled and tested TPS to factory specifications.
🔍 Technician Findings
Display and capacitor damaged in shipping.
⚠️ Problem Description
Note 18.11.2025 16:05:43 THOMASIANM Per notes, SO should have been routed to queue 98004017. ____________________ Note 29.10.2025 13:57:05 JUFOSTER Once the quotation has been accepted, please create a service order, and assign it to the service employee group 98004017 (Lexington) ____________________ Note 29.10.2025 13:54:45 WF-BATCH Agent: JUFOSTER Timestamp: 2025-10-29 13:54:34 IT12104002 tps Not pumping well
📄 Description
REPAIR TPS-COMPACT TV81M
📞 Call Description
VVPD Bench Repair Trade TPS

Timeline

📋
▶
3 Work Order Created Nov 20, 1:57 PM
Work Order Created → Technician Assigned → Status: Assigned
👷
Technician Assigned by Kim Pearson
Technician: Shawn Kelley
👷
Status: Assigned by Kim Pearson
From: Entered
To: Assigned
Duration in Previous: 2m
🚨 42.0 business days
🔧
▶
2 Status: Tech On Site Jan 23, 1:07 PM
Status: Tech On Site → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 4
⏳ 4.0 business days
🔩
▶
2 4x Parts Added Jan 28, 1:08 PM
4x Parts Added → Status: Completed
✔️
Status: Completed by Shawn Kelley
From: Tech On Site
To: Completed
Duration in Previous: 5d 0h
🏁
Status: Closed by Shawn Kelley Jan 28, 1:15 PM
From: Completed
To: Closed
Duration in Previous: 2m
⏳ 2.0 business days
💵
Status: Billing Review by Hannah Shaw Jan 29, 2:01 PM
From: Closed
To: Billing Review
Duration in Previous: 1d 0h
🚨 13.0 business days
📄
Status: Ready to Bill by MICHAEL MCNAMARA Feb 17, 1:55 PM
From: Billing Review
To: Ready to Bill
Duration in Previous: 18d 23h
📨
Status: Invoice Pending by Hannah Shaw Feb 17, 9:34 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 7h 39m
⚠️ 5.5 business days
💰
Status: Invoiced by Hannah Shaw Feb 25, 1:28 AM
From: Invoice Pending
To: Invoiced
Duration in Previous: 7d 3h
⏳ 2.0 business days
📨
Status: Invoice Pending by Yecenia Campos Feb 26, 11:31 AM
From: Invoiced
To: Invoice Pending
Duration in Previous: 1d 10h
💰
▶
2 Status: Invoiced Feb 26, 8:32 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-254234

Bottlenecks

Assigned
Duration: 41.6 business days (threshold: 4.0 business hours)
Exceeded by 41.1 business days
Tech On Site
Duration: 3.7 business days (threshold: 1.0 business days)
Exceeded by 2.7 business days
Closed
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.7 business hours
Billing Review
Duration: 12.6 business days (threshold: 2.0 business days)
Exceeded by 10.6 business days
Invoice Pending
Duration: 5.8 business days (threshold: 2.0 business days)
Exceeded by 3.8 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Overhaul
Branch
ERLA - PROD
Technician
Shawn Kelley
Scheduled
N/A
Created
Nov 20, 1:57 PM
Invoice #
SM-254234

Work Details (5)

Name Type Status Qty Amount Date
WL-03076671 Labor Open 4 $400.00 Jan 23, 1:08 PM
WL-03081630 Parts Open 1 $0.00 Jan 28, 1:08 PM
WL-03081631 Parts Open 1 $0.00 Jan 28, 1:08 PM
WL-03081632 Parts Open 1 $0.00 Jan 28, 1:08 PM
WL-03081633 Parts Open 1 $0.00 Jan 28, 1:08 PM

Details