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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01316591 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 Ochsner LSU Health Shreveport — 1541 Kings HIGHWAY, Shreveport LA, 71103

Nov 20, 2025 → Nov 24, 2025

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Dec 1, 2025
✓ SLA Met (3 biz days early)
Active: 2 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Nov 24, 2025)
SLA Target
▶ Clock Running
Status: Created
Nov 20 → Nov 20, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 20 → Nov 20, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
2d
▶ Clock Running
Status: Assigned
Nov 20 → Nov 24, 2025
2 business days (counted)
Running total: 2 of 5 biz days used
Created: Nov 20, 2025 Completed: Nov 24, 2025
Business Days Used 2 / 5
0 5d budget
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Nov 20 → Nov 20 Created ▶ Running 0 0 / 5
Nov 20 → Nov 20 Ready for Scheduling ▶ Running 0 0 / 5
Nov 20 → Nov 24 Assigned ▶ Running 2 2 / 5
Dispatch 0.0d
Coordinators 2.4d
Billing 0.2d
✓ SLA Met
Dispatch
0.0 days
Coordinators
2.4 days
Over SLA
Billing
0.2 days
Created: Nov 20, 2025 Due: Dec 1, 2025 Completed: Nov 24, 2025 (7 days early)
📅
2.4 days Total Age
⏱️
2.4d in Assigned Longest Stage
🔄
5 transitions Status Changes
⚠️
2.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 104 days old
🚨
Primary Delay 2.4 days stuck in "Assigned"
⏱️
Total Delay 2.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
2.4d / 0.5d SLA
Closed
1.3d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
11.25.2025 The bed alarm issue was corrected by recalibrating the scale system in accordance with Stryker manufacturer specifications. All calibration steps were completed successfully, and the scale and bed-exit functions were reinitialized. A full operational check was performed, and the alarm system is now responding correctly.
🔍 Technician Findings
Bed alarm was not functioning due to the scales being out of calibration. Recalibration was performed per Stryker guidelines, restoring proper scale accuracy and bed-exit alarm functionality. No additional faults were observed after calibration.
⚠️ Problem Description
11.20.2025 Note on unit states "Bed alarm not working". Diag needed to determine root-cause
📄 Description
Stryker 3009PX (Series) ProCurity Bed (L-100, L-200, LE-400, LE-450, LE-500, LEX-400, LEX-450, LEX-500, Z-400, Z-450, Z-500, ZX-400, ZX-450, ZX-500, ZM-400, ZM-450)

Timeline

📋
▶
2 Work Order Created Nov 20, 3:40 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Nov 20, 4:01 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 20m
⏳ 3.0 business days
⏱️
▶
2 Labor Added Nov 24, 4:24 PM
Labor Added → Status: Completed
✔️
Status: Completed by Daniel Clark
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 4d 0h, 0m
📄
Status: Ready to Bill by Hannah Shaw Nov 25, 2:17 PM
From: Closed
To: Ready to Bill
Duration in Previous: 21h 49m
📨
Status: Invoice Pending by Hannah Shaw Nov 25, 3:53 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 1h 35m, 0m
⏳ 2.1 business days
🧾
Invoice Created Dec 1, 12:38 AM
Invoice Number: SM-247579

Bottlenecks

Assigned
Duration: 2.4 business days (threshold: 4.0 business hours)
Exceeded by 1.9 business days
Closed
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Daniel Clark
Scheduled
N/A
Created
Nov 20, 3:40 PM
Invoice #
SM-247579

Work Details (1)

Name Type Status Qty Amount Date
WL-03018931 Labor Open 3.75 $0.00 Nov 24, 4:24 PM

Details