4 business days from creation · Target: Nov 26, 2025
✗ SLA Missed (2 biz days late)
Active: 6 biz days
Budget: 4 biz days
🕐 Clock stopped: Completed (Dec 2, 2025)
SLA Target
▶ Clock Running
Status: Created
Nov 20 → Nov 20, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: L2 Screening
Nov 20 → Nov 20, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
⏸ Clock Paused
Status: Awaiting Parts
Nov 20 → Nov 20, 2025
0 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Nov 20 → Nov 21, 2025
1 business day (counted)
Running total: 1 of 4 biz days used
▶ Clock Running
Status: Assigned
Nov 21 → Nov 21, 2025
0 business days (counted)
Running total: 1 of 4 biz days used
3d
▶ Clock Running
Status: Scheduled
Nov 21 → Nov 26, 2025
3 business days (counted)
Running total: 4 of 4 biz days used
2d
▶ Clock Running
Status: Reschedule
Nov 26 → Dec 2, 2025
2 business days (counted)
Running total: 6 of 4 biz days used
▶ Clock Running
Status: Scheduled
Dec 2 → Dec 2, 2025
0 business days (counted)
Running total: 6 of 4 biz days used
▶ Clock Running
Status: Tech On Site
Dec 2 → Dec 2, 2025
0 business days (counted)
Running total: 6 of 4 biz days used
Created: Nov 20, 2025Completed: Dec 2, 2025
Business Days Used6 / 4
04d budget+2d over
Show SLA Clock Detail (9 periods)
Period
Status
Clock
Biz Days
Running Total
Nov 20 → Nov 20
Created
▶ Running
0
0 / 4
Nov 20 → Nov 20
L2 Screening
▶ Running
0
0 / 4
Nov 20 → Nov 20
Awaiting Parts
⏸ Paused
0
—
Nov 20 → Nov 21
Ready for Scheduling
▶ Running
1
1 / 4
Nov 21 → Nov 21
Assigned
▶ Running
0
1 / 4
Nov 21 → Nov 26
Scheduled
▶ Running
3
4 / 4
Nov 26 → Dec 2
Reschedule
▶ Running
2
6 / 4
Dec 2 → Dec 2
Scheduled
▶ Running
0
6 / 4
Dec 2 → Dec 2
Tech On Site
▶ Running
0
6 / 4
Dispatch0.0d
Material Management0.0d
Coordinators8.4d
Field Work0.5d
Billing0.0d
✗ SLA Missed
Dispatch
0.0 days
Material Management
0.0 days
Coordinators
8.4 days
Over SLA
Field Work
0.5 days
Billing
0.0 days
Created: Nov 20, 2025
Due: Nov 26, 2025
Completed: Dec 2, 2025 (5 days late)
📅
6.3 daysTotal Age
⏱️
4.0d in ScheduledLongest Stage
🔄
12 transitionsStatus Changes
⚠️
3.6d overTotal Delay
📦
2 orders, 0 quotesParts & Quotes
📝
8 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Completed with minor delays
Invoiced • 104 days old
🚨
Primary Delay4.0 days stuck in "Scheduled"
⏱️
Total Delay3.6 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
L2 Screening
0.0d / 1.0d SLA
Awaiting Parts
0.0d / 3.0d SLA
Ready for Scheduling
1.3d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
4.1d / 2.0d SLA
Reschedule
3.0d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Completed
0.3d / 1.0d SLA
Closed
1.3d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
11/26 SRogers: Part has been located (was delivered in a box with a "Trunk stock" label on it) - ready to reschedule a return visit.
11/26/2025 Sramen - chatter to ASM to make aware of the situation.
11/26 SRogers: Updating to reschedule - tech advised that he did not receive the part (despite tracking showing it as being delivered). He will double check once he returns and if he confirms it is not there, we will reach out to MM to reorder.
🔧Work Performed
Installed new load cell and scale box. Touchscreen was off of calibration. Recalibrated touchscreen. Recalibrated scale. Ran self tests to ensure proper functionality.
🔍Technician Findings
Check in with manager. Kiosk cannot register scale
⚠️Problem Description
Special Instructions: Heartbeat Missing "Weight Scale”.
Tech will be sent a loadcell and Scale box
Tech must replace all parts and restore functionality.
Follow-Up Notes
Needs load Cell and weight scale kit
Use this password to access the kiosk: ZA3GRT7G
If swapping out a PC, you would use: miker0me0g0lfech0
There is a mandatory 4 business day timeline in which to complete this work. If you have questions or require technical support during the service, call 931-284-4999 and follow the prompts to reach the EMSAR Level II Support team for assistance (Support Hours are Monday-Friday from 8:00 AM EST until 8:00 PM EST). Provide the team member with the Work Order number, location, and problem description. At the completion of the service contact the EMSAR Level II Support team so that they can remotely verify that the kiosk is online and operational.
**ALL NON-EMSAR TECHNICIANS: You must check in from the location as soon as you arrive onsite and before you begin working on the kiosk. Call 931-284-4999 and follow the prompts. If there are any questions about the service expectations, use this opportunity to ask the Level II Support team.**
📄Description
Higi Green Kiosk with Verizon Cradle point Modem installed