Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01316627 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 US Med Equip - Lancaster — 105 Koser Rd, Lititz PA, 17543

Nov 20, 2025 → Nov 29, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (273 biz days early)
Active: 2 biz days
🕐 Clock stopped: Tech Off Site (Nov 24, 2025)
▶ Clock Running
Status: Created
Nov 20 → Nov 20, 2025
0 business days (counted)
Running total: 0 of ? biz days used
2d
▶ Clock Running
Status: Scheduled
Nov 20 → Nov 24, 2025
2 business days (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Tech On Site
Nov 24 → Nov 24, 2025
0 business days (counted)
Running total: 2 of ? biz days used
Created: Nov 20, 2025 Tech Off Site: Nov 24, 2025
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Nov 20 → Nov 20 Created ▶ Running 0 0
Nov 20 → Nov 24 Scheduled ▶ Running 2 2
Nov 24 → Nov 24 Tech On Site ▶ Running 0 2
Dispatch 0.0d
Coordinators 2.2d
Field Work 3.0d
Billing 1.3d
✓ SLA Met
Dispatch
0.0 days
Coordinators
2.2 days
Over SLA
Field Work
3.0 days
Over SLA
Billing
1.3 days
Over SLA
Created: Nov 20, 2025 Due: Dec 31, 2026 Completed: Nov 29, 2025 (397 days early)
📅
4.2 days Total Age
⏱️
3.0d in Tech Off Site Longest Stage
🔄
6 transitions Status Changes
⚠️
2.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
15 lines Work Details
🚩
4 visits On-Site Trips
👤
Self-Scheduled Scheduling
🚩
4 On-Site Visits
4 on-site visits — why were multiple trips needed?
👤 Self-scheduled by Konstantin Barskiy — scheduling delays attributed to technician, not coordinators
Visit 1 Nov 24, 2025
Visit 2 Nov 25, 2025
Visit 3 Nov 26, 2025
Visit 4 Nov 29, 2025

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with minor delays
Invoiced • 104 days old
🚨
Primary Delay 3.0 days stuck in "Tech Off Site"
⏱️
Total Delay 2.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
2.2d / 2.0d SLA
Tech Off Site
3.0d / 2.0d SLA
Closed
2.0d / 1.0d SLA
07e-Partial Project
2.7d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/20/2025 RArnold -Dispatching to Konsta for next week

🔧 Work Performed
IMPLEMENTED FCO86600081 AS PER FCO INSTRUCTION. ALL PA RESULTS PASSED. DEVICE READY FOR PATIENT USE.
🔍 Technician Findings
IMPLEMENTED FCO86600081 AS PER FCO INSTRUCTION. ALL PA RESULTS PASSED. DEVICE READY FOR PATIENT USE.
⚠️ Problem Description
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
FCO86600081

Timeline

📋
▶
4 Work Order Created Nov 20, 5:16 PM
Work Order Created → Technician Assigned → Dispatch Scheduled → Status: Scheduled
👷
Technician Assigned by Rebecca Arnold
Technician: a0h8Y00000I6KsSQAV, Konstantin Barskiy
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2025-11-24T13:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Entered
To: Scheduled
Duration in Previous: 1m
⏳ 2.8 business days
🔧
Status: Tech On Site by Konstantin Barsky Nov 24, 11:17 AM
From: Scheduled, Tech On Site
To: Tech On Site, Tech Off Site
Duration in Previous: 3d 17h, 0m
⏳ 2.0 business days
💵
2x Expenses Added Nov 25, 3:25 PM
Type: Expenses
Status: Open
Qty: 1
⏳ 2.0 business days
⏱️
▶
2 3x Labor Added Nov 29, 3:16 PM
3x Labor Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.25
⏱️
▶
2 2x Labor Added Nov 29, 3:23 PM
2x Labor Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 1
⏱️
Labor Added Nov 29, 3:32 PM
Type: Labor
Status: Open
Qty: 2.5
⏱️
▶
2 3x Labor Added Nov 29, 3:38 PM
3x Labor Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 1
✔️
Status: Completed by Konstantin Barsky Nov 29, 4:11 PM
From: Tech Off Site, Completed
To: Completed, Closed
Duration in Previous: 5d 4h, 0m
⏳ 2.0 business days
⏱️
▶
2 Labor Added Dec 2, 12:59 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 2d 20h
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Dec 4, 4:29 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2d 3h
💰
Status: Invoiced by Josh Longway Dec 5, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 31m
⚠️ 5.0 business days
🧾
Invoice Created Dec 11, 12:17 PM
Invoice Number: SM-248308

Bottlenecks

Scheduled
Duration: 2.2 business days (threshold: 2.0 business days)
Exceeded by 1.7 business hours
Tech Off Site
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 7.7 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Konstantin Barskiy
Scheduled
Nov 24, 8:00 AM
Created
Nov 20, 5:16 PM
Invoice #
SM-248308

Work Details (15)

Name Type Status Qty Amount Date
WL-03019930 Expenses Open 1 $0.00 Nov 25, 3:25 PM
WL-03019931 Expenses Open 1 $0.00 Nov 25, 3:25 PM
WL-03021958 Labor Open 2.5 $237.50 Nov 29, 3:16 PM
WL-03021957 Labor Open 1 $0.00 Nov 29, 3:16 PM
WL-03021959 Labor Open 1 $155.00 Nov 29, 3:16 PM
WL-03021960 Labor Open 0.25 $0.00 Nov 29, 3:17 PM
WL-03021962 Labor Open 2.5 $237.50 Nov 29, 3:23 PM
WL-03021963 Labor Open 0.25 $310.00 Nov 29, 3:23 PM
WL-03021964 Labor Open 1 $0.00 Nov 29, 3:28 PM
WL-03021965 Labor Open 2.5 $237.50 Nov 29, 3:32 PM
WL-03021967 Labor Open 0.25 $0.00 Nov 29, 3:38 PM
WL-03021966 Labor Open 2.5 $237.50 Nov 29, 3:38 PM
WL-03021968 Labor Open 2.5 $237.50 Nov 29, 3:38 PM
WL-03021969 Labor Open 1 $310.00 Nov 29, 3:40 PM
WL-03023623 Labor Open 0.016666666666667 $190.00 Dec 2, 12:59 PM

Details