Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01316676 ↗ ServiceMax

MIDMARK • Repair • P2

📍 Veterinary Referral Surg Practice — 900 Holcomb Bridge Rd, ROSWELL GA, 30076

Nov 21, 2025 → Dec 1, 2025

✅ Completed
P2
SLA Clock
2 business days from creation · Target: Nov 25, 2025
✗ SLA Missed
Active: 0 biz days
Paused: 4 biz days
Budget: 2 biz days
🕐 Clock stopped: Completed (Dec 1, 2025)
🏭 Customer Supplied Parts (1)
SLA Target
▶ Clock Running
Status: Created
Nov 21 → Nov 21, 2025
0 business days (counted)
Running total: 0 of 2 biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 21 → Nov 21, 2025
0 business days (counted)
Running total: 0 of 2 biz days used
▶ Clock Running
Status: Assigned
Nov 21 → Nov 21, 2025
0 business days (counted)
Running total: 0 of 2 biz days used
▶ Clock Running
Status: Scheduled
Nov 21 → Nov 21, 2025
0 business days (counted)
Running total: 0 of 2 biz days used
⏸4d
⏸ Clock Paused
Status: Awaiting Parts
Nov 21 → Dec 1, 2025
4 business days (not counted)
▶ Clock Running
Status: Tech On Site
Dec 1 → Dec 1, 2025
0 business days (counted)
Running total: 0 of 2 biz days used
▶ Clock Running
Status: Scheduled
Dec 1 → Dec 1, 2025
0 business days (counted)
Running total: 0 of 2 biz days used
▶ Clock Running
Status: Tech On Site
Dec 1 → Dec 1, 2025
0 business days (counted)
Running total: 0 of 2 biz days used
Created: Nov 21, 2025 Completed: Dec 1, 2025
Business Days Used 0 / 2
0 2d budget
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Nov 21 → Nov 21 Created ▶ Running 0 0 / 2
Nov 21 → Nov 21 Ready for Scheduling ▶ Running 0 0 / 2
Nov 21 → Nov 21 Assigned ▶ Running 0 0 / 2
Nov 21 → Nov 21 Scheduled ▶ Running 0 0 / 2
Nov 21 → Dec 1 Awaiting Parts ⏸ Paused 4 —
Dec 1 → Dec 1 Tech On Site ▶ Running 0 0 / 2
Dec 1 → Dec 1 Scheduled ▶ Running 0 0 / 2
Dec 1 → Dec 1 Tech On Site ▶ Running 0 0 / 2
Dispatch 0.0d
Material Management 4.7d
Coordinators 0.5d
Field Work 0.5d
Billing 1.9d
✗ SLA Missed
Dispatch
0.0 days
Material Management
4.7 days
Over SLA
Coordinators
0.5 days
Field Work
0.5 days
Billing
1.9 days
Created: Nov 21, 2025 Due: Dec 3, 2025 Completed: Dec 1, 2025 (2 days early)
📅
4.9 days Total Age
⏱️
4.7d in Awaiting Parts Longest Stage
🔄
10 transitions Status Changes
⚠️
3.7d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Eric Colon — scheduling delays attributed to technician, not coordinators
Visit 1 Dec 1, 2025

AI Analysis

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Generating AI analysis...
Completed with minor delays
Invoiced • 103 days old
🚨
Primary Delay 4.7 days stuck in "Awaiting Parts"
⏱️
Total Delay 3.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
0.1d / 0.5d SLA
Scheduled
0.3d / 2.0d SLA
Awaiting Parts
4.7d / 3.0d SLA
Tech On Site
0.5d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.0d / 1.0d SLA
Billing Review
1.9d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/5 NSuarez per chatter this is NON BILLIABLE.

12/4 NSuarez chattered Account Manager per notes and previous chatter to see how I should move forward with this WO.

11.21 M. Bateman Spoke with Aiden from Midmark and he is shipping new parts to site. I also spoke with Chrissy(POC) who said it was ok if Eric came on 12.1 with the new parts. I will place the dummy part order with the parts Midmark is shipping to place the WO in the appropriate status.

11/21/2025 LHill-LM at 678.770.7888 for Chrissy about tech visit on Monday.


11/21/2025 LHill-LM at 7705942603 for Chrissy Poehlein about tech visit on Monday.


11/21/2025 LHill-found 7705942603 Cell 678.770.7888 for Chrissi Poehlein on previous WO.


11/21/2025 LHill-sent TEAMS message to Allison. No POC on WO.

🔧 Work Performed
12/1/25- EColon- WO initiated to review previous repair due to complaints that modifications were made and tech was "banging" on unit. Arrived on site checked in with point of contact and received parts. Midmark sent a new water level sensor kit, a door gasket and a door latch kit. Inspected each part for functionality and damage. Door latches and opens during cycle as intended. Water level sensor shows no signs of damage or leaking and operates as intended. Door gasket on unit was the wrong gasket. Sterilization tech said that unit has been functional since the repair and they have been using it with no issues. Evaluated unit, No damage found. Replaced door gasket and completed a wrapped cycle. Wrap cycle completed successfully with no leaks or issues during cycle. No issues found during evaluation. Unit fully functional
🔍 Technician Findings
no issues found
⚠️ Problem Description
Site visit to examine V2722493 Sterilizer door gasket

Timeline

📋
▶
3 Work Order Created Nov 21, 11:39 AM
Work Order Created → Technician Assigned → Status: Ready for Scheduling
👷
Technician Assigned by Allison Belyea
Technician: a0h8Y00000JT6QUQA1, Eric Colon
📅
Status: Ready for Scheduling by Allison Belyea
From: Entered, Ready for Scheduling
To: Ready for Scheduling, Assigned
Duration in Previous: 3m, 0m
🗓️
▶
2 Status: Scheduled Nov 21, 12:37 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Laura Hill
Scheduled For: 2025-11-24T17:00:00.000+0000
📦
▶
2 Parts Requested Nov 21, 1:31 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Matthew Bateman
From: Scheduled
To: Awaiting Parts
Duration in Previous: 54m
⚠️ 5.0 business days
🔧
Status: Tech On Site by Eric Colon Dec 1, 12:54 PM
From: Awaiting Parts
To: Tech On Site
Duration in Previous: 9d 23h
⏱️
3x Labor Added Dec 1, 1:26 PM
Type: Labor, Travel
Status: Open
Qty: 3.75, 236
🗓️
Status: Scheduled by Matthew Bateman Dec 1, 4:51 PM
From: Tech On Site
To: Scheduled
Duration in Previous: 3h 56m
⏱️
2x Labor Added Dec 1, 6:19 PM
Type: Labor
Status: Open
Qty: 2.25, 4
🔧
▶
3 Status: Tech On Site Dec 1, 6:38 PM
Status: Tech On Site → Status: Completed → Status: Closed
✔️
Status: Completed by Eric Colon
From: Tech On Site
To: Completed
Duration in Previous: 1m
🏁
Status: Closed by Eric Colon
From: Completed
To: Closed
Duration in Previous: 2m
⏳ 3.7 business days
💵
Status: Billing Review by Nancy Suarez Dec 4, 11:48 AM
From: Closed
To: Billing Review
Duration in Previous: 2d 17h
⏳ 2.0 business days
📄
Status: Ready to Bill by Nancy Suarez Dec 5, 12:40 PM
From: Billing Review, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 1d 0h, 0m
🚨 25.0 business days
🧾
Invoice Created Jan 12, 11:08 AM
Invoice Number: SM-248369

Bottlenecks

Awaiting Parts
Duration: 4.7 business days (threshold: 3.0 business days)
Exceeded by 1.7 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📦
Parts Order 00085694
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P2
Type
Repair
Branch
N/A
Technician
Eric Colon
Scheduled
Nov 24, 12:00 PM
Created
Nov 21, 11:39 AM
Invoice #
SM-248369

Work Details (5)

Name Type Status Qty Amount Date
WL-03022489 Labor Open 3.75 $0.00 Dec 1, 1:26 PM
WL-03022491 Travel Open 236 $0.00 Dec 1, 1:26 PM
WL-03022492 Travel Open 236 $0.00 Dec 1, 1:26 PM
WL-03022827 Labor Open 2.25 $0.00 Dec 1, 6:19 PM
WL-03022828 Labor Open 4 $0.00 Dec 1, 6:19 PM

Details