Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01316718 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Children's Hospital Of Philadelphia — 550 S Goddard Blvd, King Of Prussia PA, 19406

Nov 21, 2025 → Nov 24, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (272 biz days early)
Active: 2 biz days
🕐 Clock stopped: Completed (Nov 25, 2025)
▶ Clock Running
Status: Created
Nov 21 → Nov 21, 2025
0 business days (counted)
Running total: 0 of ? biz days used
1d
▶ Clock Running
Status: Scheduled
Nov 21 → Nov 24, 2025
1 business day (counted)
Running total: 1 of ? biz days used
1d
▶ Clock Running
Status: Tech On Site
Nov 24 → Nov 25, 2025
1 business day (counted)
Running total: 2 of ? biz days used
Created: Nov 21, 2025 Completed: Nov 25, 2025
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Nov 21 → Nov 21 Created ▶ Running 0 0
Nov 21 → Nov 24 Scheduled ▶ Running 1 1
Nov 24 → Nov 25 Tech On Site ▶ Running 1 2
Dispatch 0.0d
Coordinators 1.2d
Field Work 1.4d
✓ SLA Met
Dispatch
0.0 days
Coordinators
1.2 days
Field Work
1.4 days
Over SLA
Created: Nov 21, 2025 Due: Dec 31, 2026 Completed: Nov 25, 2025 (401 days early)
📅
2.1 days Total Age
⏱️
1.4d in Tech On Site Longest Stage
🔄
4 transitions Status Changes
⚠️
0.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 103 days old
🚨
Primary Delay 1.4 days stuck in "Tech On Site"
⏱️
Total Delay 0.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
1.2d / 2.0d SLA
Tech On Site
1.4d / 1.0d SLA
Closed
1.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/24/2025 - MRivas - returning unused parts. Devices completed on WO-13963270 and required parts transferred to.

11/21/2025 RArnold -Dispatching to Marvin per Fady

🔧 Work Performed
WO opened for parts ordering only. No IPs pulled from case. Unused parts returned.
🔍 Technician Findings
Parts ordered.
⚠️ Problem Description
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
📞 Call Description
FCO86600081

Timeline

📋
▶
4 Work Order Created Nov 21, 1:49 PM
Work Order Created → Technician Assigned → Dispatch Scheduled → Status: Scheduled
👷
Technician Assigned by Rebecca Arnold
Technician: Marvin Rivas
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2025-11-21T13:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Entered
To: Scheduled
Duration in Previous: 3m
⏳ 1.0 business days
🔧
Status: Tech On Site by Marvin Rivas Nov 23, 11:36 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 2d 9h
⏱️
Labor Added Nov 24, 10:08 PM
Type: Labor
Status: Open
Qty: 0.25
✔️
Status: Completed by Marvin Rivas Nov 24, 10:17 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 22h 41m, 0m
📄
Status: Ready to Bill by Timothy Amburgey Nov 25, 1:26 PM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 15h 8m, 0m
⏳ 2.0 business days
🧾
Invoice Created Nov 26, 9:42 PM
Invoice Number: SM-247556

Bottlenecks

Tech On Site
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.3 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Marvin Rivas
Scheduled
Nov 21, 8:00 AM
Created
Nov 21, 1:49 PM
Invoice #
SM-247556

Work Details (1)

Name Type Status Qty Amount Date
WL-03019275 Labor Open 0.25 $0.00 Nov 24, 10:08 PM

Details