Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01316724 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • P5

📍 BAPTIST HOSPITAL PENSACOLA — 123 BAPTIST WAY, Pensacola FL, 32503

Nov 21, 2025 → Nov 21, 2025

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Dec 2, 2025
✓ SLA Met (5 biz days early)
Active: 0 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Nov 21, 2025)
SLA Target
▶ Clock Running
Status: Created
Nov 21 → Nov 21, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
0d
▶ Clock Running
Status: Assigned
Nov 21 → Nov 21, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
0d
▶ Clock Running
Status: Tech On Site
Nov 21 → Nov 21, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
Created: Nov 21, 2025 Completed: Nov 21, 2025
Business Days Used 0 / 5
0 5d budget
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Nov 21 → Nov 21 Created ▶ Running 0 0 / 5
Nov 21 → Nov 21 Assigned ▶ Running 0 0 / 5
Nov 21 → Nov 21 Tech On Site ▶ Running 0 0 / 5
Dispatch 0.0d
Coordinators 0.0d
Field Work 0.0d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.0 days
Field Work
0.0 days
Billing
0.0 days
Created: Nov 21, 2025 Due: Dec 31, 2025 Completed: Nov 21, 2025 (40 days early)
📅
0.0 days Total Age
⏱️
1.6d in Closed Longest Stage
🔄
6 transitions Status Changes
⚠️
0.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 103 days old
🚨
Primary Delay 1.6 days stuck in "Closed"
⏱️
Total Delay 0.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
0.0d / 0.5d SLA
Tech On Site
0.0d / 1.0d SLA
Closed
1.6d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Completed Stretcher PM
🔍 Technician Findings
PM service after Repair of Stretcher
⚠️ Problem Description
Preventive Maintenance
📄 Description
Stryker 1115 Big Wheel Prime Series Stretcher

Timeline

📋
▶
2 Work Order Created Nov 21, 2:05 PM
Work Order Created → Status: Assigned
👷
Status: Assigned by Jennifer Johnson
From: Entered
To: Assigned
Duration in Previous: 0m
🔧
▶
3 Status: Tech On Site Nov 21, 2:21 PM
Status: Tech On Site → Labor Added → Status: Completed
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.5
✔️
Status: Completed by Craig Walker
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 4m, 0m
⏳ 2.0 business days
📄
Status: Ready to Bill by Hannah Shaw Nov 24, 3:45 PM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 1h
📨
▶
2 Status: Invoice Pending Nov 24, 4:07 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created Nov 25, 11:18 AM
Invoice Number: SM-247462

Bottlenecks

Closed
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.6 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Preventive Maintenance
Branch
N/A
Technician
Craig Walker
Scheduled
N/A
Created
Nov 21, 2:05 PM
Invoice #
SM-247462

Work Details (1)

Name Type Status Qty Amount Date
WL-03016504 Labor Open 0.5 $0.00 Nov 21, 2:23 PM

Details