Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01316753 ↗ ServiceMax

AGILENT TECHNOLOGIES (VPD) • Repair • PC

📍 CSA Service Solutions LLC c/o Agilent Technologies — 14 Progress Rd, Billerica MA, 01821

Nov 21, 2025 → Nov 26, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 19, 2025
✓ SLA Met (15 biz days early)
Active: 3 biz days
🕐 Clock stopped: Completed (Nov 26, 2025)
▶ Clock Running
Status: Created
Nov 21 → Nov 21, 2025
0 business days (counted)
Running total: 0 of ? biz days used
3d
▶ Clock Running
Status: Assigned
Nov 21 → Nov 26, 2025
3 business days (counted)
Running total: 3 of ? biz days used
Created: Nov 21, 2025 Completed: Nov 26, 2025
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Nov 21 → Nov 21 Created ▶ Running 0 0
Nov 21 → Nov 26 Assigned ▶ Running 3 3
Dispatch 0.0d
Coordinators 3.5d
Field Work 0.0d
Billing 0.1d
✓ SLA Met
Dispatch
0.0 days
Coordinators
3.5 days
Over SLA
Field Work
0.0 days
Billing
0.1 days
Created: Nov 21, 2025 Due: Dec 19, 2025 Completed: Nov 26, 2025 (23 days early)
📅
3.5 days Total Age
⏱️
3.5d in Assigned Longest Stage
🔄
6 transitions Status Changes
⚠️
3.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 103 days old
🚨
Primary Delay 3.5 days stuck in "Assigned"
⏱️
Total Delay 3.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
3.5d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
1.8d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

📄 Description
EXCHANGE IDP3 - STD 24V SPL N

Timeline

📋
▶
4 Work Order Created Nov 21, 3:15 PM
Work Order Created → Technician Assigned → Status: Assigned → Parts Added
👷
Technician Assigned by Tami Dawe
Technician: a0hF0000003P94NIAS, VPD Bench
👷
Status: Assigned by Tami Dawe
From: Entered
To: Assigned
Duration in Previous: 0m
🔩
Parts Added
Type: Parts
Status: Open
Qty: 1
⏳ 4.0 business days
✔️
Status: Completed by Kim Pearson Nov 26, 12:19 PM
From: Assigned
To: Completed
Duration in Previous: 4d 21h
🏁
Status: Closed by Kim Pearson Nov 26, 12:32 PM
From: Completed
To: Closed
Duration in Previous: 12m
⏳ 2.0 business days
📄
Status: Ready to Bill by Tami Dawe Dec 1, 9:35 AM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 21h
📨
▶
2 Status: Invoice Pending Dec 1, 10:33 AM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⚠️ 6.0 business days
🧾
Invoice Created Dec 8, 5:10 PM
Invoice Number: 247840

Bottlenecks

Assigned
Duration: 3.5 business days (threshold: 4.0 business hours)
Exceeded by 3.0 business days
Closed
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
ERLA - PROD
Technician
VPD Bench
Scheduled
N/A
Created
Nov 21, 3:15 PM
Invoice #
247840

Work Details (1)

Name Type Status Qty Amount Date
WL-03016628 Parts Open 1 $603.50 Nov 21, 3:16 PM

Details