Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01316841 ↗ ServiceMax

AGILENT TECHNOLOGIES (VPD) • Repair • PC

📍 CSA Service Solutions LLC c/o Agilent Technologies — 14 Progress Rd, Billerica MA, 01821

Nov 24, 2025 → Dec 1, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 15, 2025
✓ SLA Met (10 biz days early)
Active: 3 biz days
🕐 Clock stopped: Completed (Dec 1, 2025)
1d
▶ Clock Running
Status: Created
Nov 24 → Nov 25, 2025
1 business day (counted)
Running total: 1 of ? biz days used
2d
▶ Clock Running
Status: Assigned
Nov 25 → Dec 1, 2025
2 business days (counted)
Running total: 3 of ? biz days used
Created: Nov 24, 2025 Completed: Dec 1, 2025
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Nov 24 → Nov 25 Created ▶ Running 1 1
Nov 25 → Dec 1 Assigned ▶ Running 2 3
Dispatch 2.0d
Coordinators 2.6d
Billing 0.5d
✓ SLA Met
Dispatch
2.0 days
Over SLA
Coordinators
2.6 days
Over SLA
Billing
0.5 days
Created: Nov 24, 2025 Due: Dec 15, 2025 Completed: Dec 1, 2025 (14 days early)
📅
4.0 days Total Age
⏱️
2.6d in Assigned Longest Stage
🔄
5 transitions Status Changes
⚠️
4.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with minor delays
Invoiced • 100 days old
🚨
Primary Delay 2.6 days stuck in "Assigned"
⏱️
Total Delay 4.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Assigned
2.6d / 0.5d SLA
Closed
1.5d / 1.0d SLA
Ready to Bill
0.5d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

📄 Description
EXCHANGE TS 600 MODULE

Timeline

📋
▶
2 Work Order Created Nov 24, 9:45 AM
Work Order Created → Parts Added
🔩
Parts Added
Type: Parts
Status: Open
Qty: 1
⏳ 2.0 business days
👷
▶
2 Technician Assigned Nov 25, 2:27 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kim Pearson
From: Entered
To: Assigned
Duration in Previous: 1d 4h
⏳ 3.0 business days
✔️
Status: Completed by Kim Pearson Dec 1, 3:21 PM
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 6d 0h, 0m
📄
Status: Ready to Bill by Tami Dawe Dec 2, 8:18 AM
From: Closed
To: Ready to Bill
Duration in Previous: 16h 56m
📨
▶
3 Status: Invoice Pending Dec 2, 12:26 PM
Status: Invoice Pending → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created
Invoice Number: SM-247976

Bottlenecks

Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Assigned
Duration: 2.6 business days (threshold: 4.0 business hours)
Exceeded by 2.1 business days
Closed
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.6 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
ERLA - PROD
Technician
VPD Bench
Scheduled
N/A
Created
Nov 24, 9:45 AM
Invoice #
SM-247976

Work Details (1)

Name Type Status Qty Amount Date
WL-03018262 Parts Open 1 $929.50 Nov 24, 9:45 AM

Details