Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01316863 ↗ ServiceMax

AGILENT TECHNOLOGIES (VPD) • Repair • PC

📍 VPD Bench Repair — 14 Progress Road, Billerica MA, 01821

Nov 24, 2025 → Nov 24, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Nov 28, 2025
✓ SLA Met (2 biz days early)
Active: 0 biz days
🕐 Clock stopped: Completed (Nov 24, 2025)
0d
▶ Clock Running
Status: Created
Nov 24 → Nov 24, 2025
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Assigned
Nov 24 → Nov 24, 2025
0 business days (counted)
Running total: 0 of ? biz days used
Created: Nov 24, 2025 Completed: Nov 24, 2025
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Nov 24 → Nov 24 Created ▶ Running 0 0
Nov 24 → Nov 24 Assigned ▶ Running 0 0
Dispatch 0.0d
Field Work 0.0d
Billing 0.1d
✓ SLA Met
Dispatch
0.0 days
Field Work
0.0 days
Billing
0.1 days
Created: Nov 24, 2025 Due: Nov 28, 2025 Completed: Nov 24, 2025 (4 days early)
📅
0.0 days Total Age
⏱️
0.3d in Closed Longest Stage
🔄
5 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed on schedule
Invoiced • 100 days old
✅
No Issues Work order progressed without significant delays

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
0.3d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Bolt rework on Qty 22 IDP-15 pumps

Timeline

📋
▶
4 Work Order Created Nov 24, 10:30 AM
Work Order Created → Labor Added → Technician Assigned → Status: Assigned
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 22
👷
Technician Assigned by Tami Dawe
Technician: a0hF0000003P94NIAS, VPD Bench
👷
Status: Assigned by Tami Dawe
From: Entered, Assigned
To: Assigned, Completed
Duration in Previous: 4m, 0m
🏁
Status: Closed by Tami Dawe Nov 24, 10:38 AM
From: Completed
To: Closed
Duration in Previous: 3m
📄
Status: Ready to Bill by Tami Dawe Nov 24, 1:00 PM
From: Closed
To: Ready to Bill
Duration in Previous: 2h 21m
📨
▶
2 Status: Invoice Pending Nov 24, 1:28 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 3m
⚠️ 9.0 business days
🧾
Invoice Created Dec 8, 5:16 PM
Invoice Number: 247445

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
ERLA - PROD
Technician
VPD Bench
Scheduled
N/A
Created
Nov 24, 10:30 AM
Invoice #
247445

Work Details (1)

Name Type Status Qty Amount Date
WL-03018326 Labor Open 22 $3,102.00 Nov 24, 10:31 AM

Details