Work Order 360 View
Detailed work order timeline, KPIs, and analysis
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (273 biz days early)
🕐 Clock stopped: Completed (Nov 24, 2025)
0d
▶ Clock Running
Status: Created
Nov 24 → Nov 24, 2025
0 business days (counted)
Running total: 0 of ? biz days used
Created: Nov 24, 2025
Completed: Nov 24, 2025
Dispatch
0.6 days
Over SLA
Created: Nov 24, 2025
Due: Dec 31, 2026
Completed: Feb 26, 2026 (308 days early)
⏱️
0.6d in Entered
Longest Stage
🔄
1 transitions
Status Changes
📦
0 orders, 0 quotes
Parts & Quotes
AI Analysis
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⏱️
Total Delay
0.1 business days over SLA thresholds
SLA vs Actual Time by Status
💬 Activities, Notes & Communications
🔒
Internal CSA Notes
02/26/2026 MHamersley -Follow up notes - Waiting for Parts to be Transferred
11/24/2025 SRobinson- Created follow up WO as requested. (Old WO-01316727) -Follow up notes - Waiting for Parts to be Transfer
-No Previous notes -
🔧
Work Performed
Complete
🔍
Technician Findings
Complete
⚠️
Problem Description
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
📄
Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞
Call Description
FCO86600081
Timeline
📋
Work Order:
WO-01316864
Type:
FCO
Priority:
PC
✔️
From:
Entered
To:
Completed
Duration in Previous:
4h 43m
Bottlenecks
Entered
Duration: 4.7 business hours (threshold: 4.0 business hours)
Exceeded by 0.7 business hours