Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01316866 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 ST LUKES HOSPITAL ANDERSON — 1872 ST LUKES BLVD, EASTON PA, 18045

Nov 24, 2025 → Feb 24, 2026

🔴 Behind
PC
SLA Clock
Per client agreement · Target: Feb 28, 2026
✓ SLA Met (2 biz days early)
Active: 20 biz days
Paused: 41 biz days
🕐 Clock stopped: Tech Off Site (Feb 25, 2026)
▶ Clock Running
Status: Created
Nov 24 → Nov 24, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Nov 24 → Nov 27, 2025
2 business days (counted)
Running total: 2 of ? biz days used
11d
▶ Clock Running
Status: Entered
Nov 27 → Dec 15, 2025
11 business days (counted)
Running total: 13 of ? biz days used
⏸40d
⏸ Clock Paused
Status: Ready for Release
Dec 15 → Feb 12, 2026
40 business days (not counted)
▶ Clock Running
Status: Scheduled
Feb 12 → Feb 17, 2026
2 business days (counted)
Running total: 15 of ? biz days used
▶ Clock Running
Status: Entered
Feb 17 → Feb 17, 2026
0 business days (counted)
Running total: 15 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Feb 17 → Feb 18, 2026
1 business day (not counted)
▶ Clock Running
Status: On Hold
Feb 18 → Feb 20, 2026
2 business days (counted)
Running total: 17 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 20 → Feb 24, 2026
2 business days (counted)
Running total: 19 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 24 → Feb 25, 2026
1 business day (counted)
Running total: 20 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 25 → Feb 25, 2026
0 business days (counted)
Running total: 20 of ? biz days used
Created: Nov 24, 2025 Tech Off Site: Feb 25, 2026
Show SLA Clock Detail (11 periods)
Period Status Clock Biz Days Running Total
Nov 24 → Nov 24 Created ▶ Running 0 0
Nov 24 → Nov 27 Scheduled ▶ Running 2 2
Nov 27 → Dec 15 Entered ▶ Running 11 13
Dec 15 → Feb 12 Ready for Release ⏸ Paused 40 —
Feb 12 → Feb 17 Scheduled ▶ Running 2 15
Feb 17 → Feb 17 Entered ▶ Running 0 15
Feb 17 → Feb 18 Ready for Release ⏸ Paused 1 —
Feb 18 → Feb 20 On Hold ▶ Running 2 17
Feb 20 → Feb 24 Assigned ▶ Running 2 19
Feb 24 → Feb 25 Scheduled ▶ Running 1 20
Feb 25 → Feb 25 Tech On Site ▶ Running 0 20
Dispatch 11.0d
Holding 44.6d (excluded)
Coordinators 8.1d
Field Work 0.1d
✓ SLA Met
Dispatch
11.0 days
Over SLA
Holding (excluded from total)
44.6 days
Coordinators
8.1 days
Over SLA
Field Work
0.1 days
Created: Nov 24, 2025 Due: Feb 28, 2026 (5 days overdue)
📅
61.2 days Total Age
⏱️
40.8d in Ready for Release Longest Stage
🔄
12 transitions Status Changes
⚠️
14.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Behind Schedule - Needs Attention
Ready to Bill • 100 days old
🚨
Primary Delay 40.8 days stuck in "Ready for Release"
⏱️
Total Delay 14.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
11.0d / 0.5d SLA
Scheduled
5.7d / 2.0d SLA
Ready for Release
42.3d
On Hold
2.3d
Assigned
2.3d / 0.5d SLA
Tech On Site
0.1d / 1.0d SLA
Tech Off Site
0.0d / 2.0d SLA
Closed
2.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/17/2026 RArnold -Removed from Bryan. He was not allowed to walk-in. Rich will follow up.

11/24/2025 RFosbury - dispatching FU to Rick C.

🔧 Work Performed
FMI 78101 Not Required – FMI was previously completed
🔍 Technician Findings
FMI 78101 Not Required – FMI was previously completed
⚠️ Problem Description
FMI 78101C: Venue Fit Thermal Event due to battery Purpose: Each affected system will have a SW Version R3.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 ? OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Fit Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Nov 24, 10:40 AM
Work Order: WO-01316866
Type: FCO
Priority: PC
👷
▶
3 Technician Assigned Nov 24, 10:45 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2025-11-24T16:00:00.000+0000
🗓️
Status: Scheduled by Rich Fosbury
From: Entered
To: Scheduled
Duration in Previous: 5m
⏳ 3.0 business days
🆕
Status: Entered by Fady Messak Nov 27, 11:08 AM
From: Scheduled
To: Entered
Duration in Previous: 3d 0h
🚨 11.0 business days
✅
Status: Ready for Release by Mandy Newman Dec 15, 12:12 PM
From: Entered
To: Ready for Release
Duration in Previous: 18d 1h
🚨 41.0 business days
👷
▶
3 Technician Assigned Feb 12, 3:18 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Megan Klose
Scheduled For: 2026-02-16T17:15:00.000+0000
🗓️
Status: Scheduled by Megan Klose
From: Ready for Release
To: Scheduled
Duration in Previous: 59d 3h
⏳ 3.0 business days
🆕
Status: Entered by Rebecca Arnold Feb 17, 3:14 PM
From: Scheduled, Entered
To: Entered, Ready for Release
Duration in Previous: 4d 23h, 0m
⏳ 2.0 business days
⏸️
Status: On Hold by Mandy Newman Feb 18, 4:47 PM
From: Ready for Release
To: On Hold
Duration in Previous: 1d 1h
⏳ 2.9 business days
👷
▶
2 Status: Assigned Feb 20, 4:14 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Mandy Newman
Technician: Fady Messak
⏳ 3.0 business days
📅
▶
3 Dispatch Scheduled Feb 24, 5:51 PM
Dispatch Scheduled → Technician Assigned → Status: Scheduled
👷
Technician Assigned by Rebecca Arnold
Technician: Israel Martell
🗓️
Status: Scheduled by Rebecca Arnold
From: Assigned
To: Scheduled
Duration in Previous: 4d 1h
🔧
Status: Tech On Site by Israel Martell Feb 24, 7:51 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 2h 0m
🚗
▶
3 Status: Tech Off Site Feb 24, 8:24 PM
Status: Tech Off Site → Labor Added → Status: Completed
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.75
✔️
Status: Completed by Israel Martell
From: Tech Off Site, Completed
To: Completed, Closed
Duration in Previous: 2m, 0m
⏳ 2.4 business days
⏱️
▶
2 Labor Added Feb 26, 11:30 AM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 1d 15h

Bottlenecks

Scheduled
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days
Entered
Duration: 11.0 business days (threshold: 4.0 business hours)
Exceeded by 10.5 business days
Scheduled
Duration: 2.5 business days (threshold: 2.0 business days)
Exceeded by 3.7 business hours
Assigned
Duration: 2.3 business days (threshold: 4.0 business hours)
Exceeded by 1.8 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready to Bill
Priority
PC
Type
FCO
Branch
N/A
Technician
Israel Martell
Scheduled
Feb 24, 8:00 AM
Created
Nov 24, 10:40 AM
Invoice #
N/A

Work Details (2)

Name Type Status Qty Amount Date
WL-03118613 Labor Open 0.75 $100.00 Feb 24, 8:27 PM
WL-03121101 Labor Open 0.016666666666667 $38.00 Feb 26, 11:30 AM

Details