Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01316873 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Orientation • PSM

📍 Philips [Web Based] Training — 123 Training Dr, Wilmington OH, 45177

Nov 24, 2025 → Nov 25, 2025

✅ Completed
PSM
SLA Clock
Last business day of November 2025 · Target: Nov 28, 2025
✓ SLA Met (1 biz days early)
Active: 1 biz days
🕐 Clock stopped: Completed (Nov 25, 2025)
▶ Clock Running
Status: Created
Nov 24 → Nov 24, 2025
0 business days (counted)
Running total: 0 of ? biz days used
1d
▶ Clock Running
Status: Scheduled
Nov 24 → Nov 25, 2025
1 business day (counted)
Running total: 1 of ? biz days used
Created: Nov 24, 2025 Completed: Nov 25, 2025
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Nov 24 → Nov 24 Created ▶ Running 0 0
Nov 24 → Nov 25 Scheduled ▶ Running 1 1
Dispatch 0.0d
Coordinators 2.0d
Field Work 0.1d
Billing 1.4d
✓ SLA Met
Dispatch
0.0 days
Coordinators
2.0 days
Field Work
0.1 days
Billing
1.4 days
Created: Nov 24, 2025 Due: Dec 31, 2025 Completed: Nov 25, 2025 (36 days early)
📅
2.0 days Total Age
⏱️
5.7d in Closed Longest Stage
🔄
6 transitions Status Changes
⚠️
4.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with minor delays
Invoiced • 100 days old
🚨
Primary Delay 5.7 days stuck in "Closed"
⏱️
Total Delay 4.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
2.0d / 2.0d SLA
Completed
0.1d / 1.0d SLA
Closed
5.7d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
1.3d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
Web Based Training

Timeline

📋
▶
3 Work Order Created Nov 24, 11:08 AM
Work Order Created → Status: Scheduled → Technician Assigned
🗓️
Status: Scheduled by Wayne Rush
From: Entered
To: Scheduled
Duration in Previous: 0m
👷
Technician Assigned by Wayne Rush
Technician: Leslie Vanderheyden
⏳ 2.0 business days
⏱️
Labor Added Nov 25, 12:42 PM
Type: Labor
Status: Open
Qty: 5
✔️
Status: Completed by Leslie Vanderheyden Nov 25, 12:57 PM
From: Scheduled
To: Completed
Duration in Previous: 1d 1h
🏁
Status: Closed by Leslie Vanderheyden Nov 25, 1:24 PM
From: Completed
To: Closed
Duration in Previous: 26m
⚠️ 6.0 business days
📄
Status: Ready to Bill by Wayne Rush Dec 4, 3:49 PM
From: Closed
To: Ready to Bill
Duration in Previous: 9d 2h
📨
Status: Invoice Pending by Hannah Shaw Dec 4, 4:31 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 41m
💰
Status: Invoiced by Timothy Amburgey Dec 5, 3:56 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 23h 25m
⚠️ 5.0 business days
🧾
Invoice Created Dec 11, 12:17 PM
Invoice Number: SM-248200

Bottlenecks

Closed
Duration: 5.7 business days (threshold: 1.0 business days)
Exceeded by 4.7 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Orientation
Branch
ERLA - PROD
Technician
Leslie Vanderheyden
Scheduled
Nov 24, 11:07 AM
Created
Nov 24, 11:08 AM
Invoice #
SM-248200

Work Details (1)

Name Type Status Qty Amount Date
WL-03019623 Labor Open 5 $180.00 Nov 25, 12:42 PM

Details