Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01316874 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 NYS DHSES Stockpiles — 2 Van Buren Blvd Bldg 10 Bay 3, Guilderland Center NY, 12085

Nov 24, 2025 → Feb 10, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (222 biz days early)
Active: 51 biz days
🕐 Clock stopped: Completed (Feb 10, 2026)
3d
▶ Clock Running
Status: Created
Nov 24 → Dec 1, 2025
3 business days (counted)
Running total: 3 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Dec 1 → Dec 1, 2025
0 business days (not counted)
17d
▶ Clock Running
Status: Ready for Scheduling
Dec 1 → Dec 24, 2025
17 business days (counted)
Running total: 20 of ? biz days used
▶ Clock Running
Status: Scheduled
Dec 24 → Dec 26, 2025
1 business day (counted)
Running total: 21 of ? biz days used
▶ Clock Running
Status: Entered
Dec 26 → Dec 26, 2025
0 business days (counted)
Running total: 21 of ? biz days used
25d
▶ Clock Running
Status: Ready for Scheduling
Dec 26 → Feb 3, 2026
25 business days (counted)
Running total: 46 of ? biz days used
5d
▶ Clock Running
Status: Scheduled
Feb 3 → Feb 10, 2026
5 business days (counted)
Running total: 51 of ? biz days used
Created: Nov 24, 2025 Completed: Feb 10, 2026
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Nov 24 → Dec 1 Created ▶ Running 3 3
Dec 1 → Dec 1 Ready for Release ⏸ Paused 0 —
Dec 1 → Dec 24 Ready for Scheduling ▶ Running 17 20
Dec 24 → Dec 26 Scheduled ▶ Running 1 21
Dec 26 → Dec 26 Entered ▶ Running 0 21
Dec 26 → Feb 3 Ready for Scheduling ▶ Running 25 46
Feb 3 → Feb 10 Scheduled ▶ Running 5 51
Dispatch 3.3d
Coordinators 50.8d
Billing 1.4d
✓ SLA Met
Dispatch
3.3 days
Over SLA
Coordinators
50.8 days
Over SLA
Billing
1.4 days
Over SLA
Created: Nov 24, 2025 Due: Dec 31, 2026 Completed: Feb 10, 2026 (324 days early)
📅
52.0 days Total Age
⏱️
25.6d in Ready for Scheduling Longest Stage
🔄
9 transitions Status Changes
⚠️
49.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
22 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Feb 9, 2026
Visit 2 Feb 10, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 100 days old
🚨
Primary Delay 25.6 days stuck in "Ready for Scheduling"
⏱️
Total Delay 49.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
3.3d / 0.5d SLA
Ready for Scheduling
43.6d / 1.0d SLA
Scheduled
7.2d / 2.0d SLA
Closed
2.1d / 1.0d SLA
07e-Partial Project
0.8d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/24/2025 SRobinson- Created follow up WO for the remaining. (Old WO-01315186) -Follow up notes - Need EWO for WO-13950181


-No previous notes -

🔧 Work Performed
FCO86600081
🔍 Technician Findings
N/A
⚠️ Problem Description
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
FCO86600081

Timeline

📋
Work Order Created Nov 24, 11:10 AM
Work Order: WO-01316874
Type: FCO
Priority: PC
⏳ 3.0 business days
✅
Status: Ready for Release by Brandi Rodriguez Nov 30, 9:20 PM
From: Entered, Ready for Release
To: Ready for Release, Ready for Scheduling
Duration in Previous: 6d 10h, 0m
🚨 18.0 business days
🗓️
▶
3 Status: Scheduled Dec 24, 2:18 PM
Status: Scheduled → Dispatch Scheduled → Technician Assigned
📅
Dispatch Scheduled by Brandi Rodriguez
Scheduled For: 2025-12-24T00:00:00.000+0000, 2025-12-24T06:00:00.000+0000, 2025-12-24T14:00:00.000+0000
👷
Technician Assigned by Brandi Rodriguez
Technician: April Nuovo
⏳ 2.0 business days
🆕
▶
2 Status: Entered Dec 26, 2:11 PM
Status: Entered → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Brandi Rodriguez
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
🚨 26.0 business days
👷
▶
3 Technician Assigned Feb 3, 1:57 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Megan Klose
Scheduled For: 2026-02-09T15:00:00.000+0000
🗓️
Status: Scheduled by Megan Klose
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 38d 23h
⏳ 3.0 business days
💵
Expenses Added Feb 5, 10:36 AM
Type: Expenses
Status: Open
Qty: 1
⏳ 4.0 business days
⏱️
▶
2 11x Labor Added Feb 10, 5:35 PM
11x Labor Added → 4x Travel Added
🚗
4x Travel Added
Type: Travel
Status: Open
Qty: 15, 180
💵
▶
2 5x Expenses Added Feb 10, 5:58 PM
5x Expenses Added → Status: Completed
✔️
Status: Completed by Bryan Rodriguez
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 7d 4h, 0m
⏳ 2.7 business days
⏱️
Labor Added Feb 12, 9:16 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Feb 12, 9:28 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 1d 15h
📄
Status: Ready to Bill by Timothy Amburgey Feb 12, 3:52 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 6h 24m
💰
Status: Invoiced by Josh Longway Feb 13, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 8m

Bottlenecks

Entered
Duration: 3.3 business days (threshold: 4.0 business hours)
Exceeded by 2.8 business days
Ready for Scheduling
Duration: 18.0 business days (threshold: 1.0 business days)
Exceeded by 17.0 business days
Ready for Scheduling
Duration: 25.6 business days (threshold: 1.0 business days)
Exceeded by 24.6 business days
Scheduled
Duration: 5.6 business days (threshold: 2.0 business days)
Exceeded by 3.6 business days
Closed
Duration: 2.1 business days (threshold: 1.0 business days)
Exceeded by 1.1 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.1 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Bryan Rodriguez
Scheduled
Feb 9, 10:00 AM
Created
Nov 24, 11:10 AM
Invoice #
N/A

Work Details (22)

Name Type Status Qty Amount Date
WL-03092802 Expenses Open 1 $0.00 Feb 5, 10:36 AM
WL-03099786 Labor Open 2.5 $237.50 Feb 10, 5:35 PM
WL-03099780 Labor Open 3 $0.00 Feb 10, 5:35 PM
WL-03099781 Labor Open 2.5 $237.50 Feb 10, 5:35 PM
WL-03099782 Labor Open 2.5 $237.50 Feb 10, 5:35 PM
WL-03099783 Labor Open 0.5 $310.00 Feb 10, 5:35 PM
WL-03099784 Labor Open 0.5 $0.00 Feb 10, 5:35 PM
WL-03099785 Labor Open 2.5 $237.50 Feb 10, 5:35 PM
WL-03099787 Labor Open 2.5 $237.50 Feb 10, 5:35 PM
WL-03099788 Labor Open 0.5 $0.00 Feb 10, 5:35 PM
WL-03099789 Labor Open 3 $465.00 Feb 10, 5:35 PM
WL-03099790 Labor Open 2 $0.00 Feb 10, 5:35 PM
WL-03099815 Travel Open 15 $0.00 Feb 10, 5:38 PM
WL-03099816 Travel Open 15 $0.00 Feb 10, 5:38 PM
WL-03099817 Travel Open 180 $0.00 Feb 10, 5:38 PM
WL-03099814 Travel Open 180 $0.00 Feb 10, 5:38 PM
WL-03099864 Expenses Open 1 $0.00 Feb 10, 5:58 PM
WL-03099865 Travel Open 10 $0.00 Feb 10, 5:58 PM
WL-03099861 Expenses Open 1 $0.00 Feb 10, 5:58 PM
WL-03099862 Expenses Open 1 $0.00 Feb 10, 5:58 PM
WL-03099863 Expenses Open 1 $0.00 Feb 10, 5:58 PM
WL-03102611 Labor Open 0.016666666666667 $190.00 Feb 12, 9:16 AM

Details