Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01316903 ↗ ServiceMax

AGILENT TECHNOLOGIES (VPD) • Repair • PC

📍 VPD Bench Repair — 14 Progress Road, Billerica MA, 01821

Nov 24, 2025 → Nov 24, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 1, 2025
✓ SLA Met (3 biz days early)
Active: 0 biz days
🕐 Clock stopped: Completed (Nov 24, 2025)
0d
▶ Clock Running
Status: Created
Nov 24 → Nov 24, 2025
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Assigned
Nov 24 → Nov 24, 2025
0 business days (counted)
Running total: 0 of ? biz days used
Created: Nov 24, 2025 Completed: Nov 24, 2025
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Nov 24 → Nov 24 Created ▶ Running 0 0
Nov 24 → Nov 24 Assigned ▶ Running 0 0
Dispatch 0.0d
Billing 0.1d
✓ SLA Met
Dispatch
0.0 days
Billing
0.1 days
Created: Nov 24, 2025 Due: Dec 1, 2025 Completed: Nov 24, 2025 (7 days early)
📅
0.0 days Total Age
⏱️
0.1d in Ready to Bill Longest Stage
🔄
4 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Completed on schedule
Invoiced • 100 days old
✅
No Issues Work order progressed without significant delays

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Closed
0.0d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
RVP tamper proof bolt rework on 16 RVP's

Timeline

📋
▶
2 Work Order Created Nov 24, 12:49 PM
Work Order Created → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 16
👷
▶
3 Technician Assigned Nov 24, 12:54 PM
Technician Assigned → Status: Assigned → Status: Ready to Bill
👷
Status: Assigned by Tami Dawe
From: Entered, Assigned, Completed
To: Assigned, Completed, Closed
Duration in Previous: 5m, 0m
📄
Status: Ready to Bill by Tami Dawe
From: Closed
To: Ready to Bill
Duration in Previous: 3m
📨
▶
2 Status: Invoice Pending Nov 24, 1:28 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 3m
⚠️ 9.0 business days
🧾
Invoice Created Dec 8, 5:16 PM
Invoice Number: 247445

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
ERLA - PROD
Technician
VPD Bench
Scheduled
N/A
Created
Nov 24, 12:49 PM
Invoice #
247445

Work Details (1)

Name Type Status Qty Amount Date
WL-03018543 Labor Open 16 $1,200.00 Nov 24, 12:53 PM

Details