📍 Ottumwa Regional Health Center INC — 1001 E Pennsylvania Ave, Ottumwa IA, 52501
Nov 24, 2025 → Nov 24, 2025
✅ Completed
P5
SLA Clock
5 business days from creation · Target: Dec 3, 2025
✓ SLA Met (5 biz days early)
Active: 0 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Nov 24, 2025)
SLA Target
▶ Clock Running
Status: Created
Nov 24 → Nov 24, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
0d
▶ Clock Running
Status: Ready for Scheduling
Nov 24 → Nov 24, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
0d
▶ Clock Running
Status: Assigned
Nov 24 → Nov 24, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Tech On Site
Nov 24 → Nov 24, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
Created: Nov 24, 2025Completed: Nov 24, 2025
Business Days Used0 / 5
05d budget
Show SLA Clock Detail (4 periods)
Period
Status
Clock
Biz Days
Running Total
Nov 24 → Nov 24
Created
▶ Running
0
0 / 5
Nov 24 → Nov 24
Ready for Scheduling
▶ Running
0
0 / 5
Nov 24 → Nov 24
Assigned
▶ Running
0
0 / 5
Nov 24 → Nov 24
Tech On Site
▶ Running
0
0 / 5
Dispatch0.0d
Coordinators0.2d
Field Work0.0d
Billing0.2d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.2 days
Field Work
0.0 days
Billing
0.2 days
Created: Nov 24, 2025
Due: Dec 3, 2025
Completed: Nov 24, 2025 (9 days early)
📅
0.2 daysTotal Age
⏱️
1.5d in ClosedLongest Stage
🔄
6 transitionsStatus Changes
⚠️
0.5d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
1 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Completed with minor delays
Invoiced • 100 days old
🚨
Primary Delay1.5 days stuck in "Closed"
⏱️
Total Delay0.5 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
0.1d / 0.5d SLA
Tech On Site
0.0d / 1.0d SLA
Closed
1.5d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA
💬 Activities, Notes & Communications
🔧Work Performed
'25.11.24_MStelter:
1) Evaluated all 12 screws (6 on each side rails).
2) Removed loose screws, added Blue LocTite and reassembled.
Note: original screws had tan thread-locker on them. If screws some loose again, I recommended using higher strength Red Loctite.
🔍Technician Findings
'25.11.24_MStelter: Several screws loose and some completely disengaged.
⚠️Problem Description
Mark Stelter Requesting REPAIR WO. Both side rails have loose screws. Will grab some blue Loc-Tite and tighten.
📄Description
Hill-Rom P8000 Stretcher
Timeline
📋
▶
2
Work Order Created Nov 24, 1:13 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Technician Assigned Nov 24, 1:21 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From:Ready for Scheduling
To:Assigned
Duration in Previous:7m
🔧
Status: Tech On Site by Mark StelterNov 24, 2:32 PM
From:Assigned
To:Tech On Site
Duration in Previous:1h 10m
⏱️
▶
2
Labor Added Nov 24, 2:38 PM
Labor Added → Status: Completed
✔️
Status: Completed by Mark Stelter
From:Tech On Site, Completed
To:Completed, Closed
Duration in Previous:5m, 0m
📄
Status: Ready to Bill by Hannah ShawNov 25, 2:04 PM
From:Closed
To:Ready to Bill
Duration in Previous:23h 24m
📨
Status: Invoice Pending by Hannah ShawNov 25, 3:53 PM
From:Ready to Bill, Invoice Pending
To:Invoice Pending, Invoiced
Duration in Previous:1h 49m, 0m
⏳2.0 business days
🧾
Invoice Created Nov 28, 3:23 PM
Invoice Number:SM-247579
Bottlenecks
Closed
Duration: 1.5 business days (threshold: 1.0 business days)