Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01316942 ↗ ServiceMax

AGILENT TECHNOLOGIES (VPD) • Repair • PC

📍 CSA Service Solutions LLC c/o Agilent Technologies — 14 Progress Rd, Billerica MA, 01821

Nov 24, 2025 → Dec 3, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 24, 2025
✓ SLA Met (15 biz days early)
Active: 5 biz days
🕐 Clock stopped: Completed (Dec 3, 2025)
▶ Clock Running
Status: Created
Nov 24 → Nov 24, 2025
0 business days (counted)
Running total: 0 of ? biz days used
5d
▶ Clock Running
Status: Assigned
Nov 24 → Dec 3, 2025
5 business days (counted)
Running total: 5 of ? biz days used
Created: Nov 24, 2025 Completed: Dec 3, 2025
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Nov 24 → Nov 24 Created ▶ Running 0 0
Nov 24 → Dec 3 Assigned ▶ Running 5 5
Dispatch 0.0d
Coordinators 5.7d
Billing 0.1d
✓ SLA Met
Dispatch
0.0 days
Coordinators
5.7 days
Over SLA
Billing
0.1 days
Created: Nov 24, 2025 Due: Dec 24, 2025 Completed: Dec 3, 2025 (21 days early)
📅
5.7 days Total Age
⏱️
5.7d in Assigned Longest Stage
🔄
5 transitions Status Changes
⚠️
6.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 100 days old
🚨
Primary Delay 5.7 days stuck in "Assigned"
⏱️
Total Delay 6.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
5.7d / 0.5d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

📄 Description
CAL. LEAK,10-7 W/NW25 ADAPTER

Timeline

📋
▶
4 Work Order Created Nov 24, 1:42 PM
Work Order Created → Parts Added → Technician Assigned → Status: Assigned
🔩
Parts Added
Type: Parts
Status: Open
Qty: 1
👷
Technician Assigned by Tami Dawe
Technician: a0hF0000003P94NIAS, VPD Bench
👷
Status: Assigned by Tami Dawe
From: Entered
To: Assigned
Duration in Previous: 0m
⚠️ 6.0 business days
✔️
Status: Completed by Tami Dawe Dec 3, 10:51 AM
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 8d 21h, 0m
⏳ 2.0 business days
📄
Status: Ready to Bill by Tami Dawe Dec 4, 11:47 AM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 0h
📨
Status: Invoice Pending by Hannah Shaw Dec 4, 12:30 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 43m
🧾
▶
2 Invoice Created Dec 4, 12:36 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 6m

Bottlenecks

Assigned
Duration: 5.7 business days (threshold: 4.0 business hours)
Exceeded by 5.2 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
ERLA - PROD
Technician
VPD Bench
Scheduled
N/A
Created
Nov 24, 1:42 PM
Invoice #
SM-248183

Work Details (1)

Name Type Status Qty Amount Date
WL-03018608 Parts Open 1 $489.00 Nov 24, 1:42 PM

Details