Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01316957 ↗ ServiceMax

VACUMETRICS CORP • Repair • PC

📍 Vacumetrics — 103 Old Colony Ave Unit 2R, East Taunton MA, 02718

Nov 24, 2025 → Nov 24, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 10, 2025
✓ SLA Met (10 biz days early)
Active: 0 biz days
🕐 Clock stopped: Completed (Nov 24, 2025)
0d
▶ Clock Running
Status: Created
Nov 24 → Nov 24, 2025
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Assigned
Nov 24 → Nov 24, 2025
0 business days (counted)
Running total: 0 of ? biz days used
Created: Nov 24, 2025 Completed: Nov 24, 2025
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Nov 24 → Nov 24 Created ▶ Running 0 0
Nov 24 → Nov 24 Assigned ▶ Running 0 0
Dispatch 0.0d
Billing 1.6d
✓ SLA Met
Dispatch
0.0 days
Billing
1.6 days
Over SLA
Created: Nov 24, 2025 Due: Dec 10, 2025 Completed: Nov 24, 2025 (16 days early)
📅
0.0 days Total Age
⏱️
1.6d in Ready to Bill Longest Stage
🔄
3 transitions Status Changes
⚠️
0.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 100 days old
🚨
Primary Delay 1.6 days stuck in "Ready to Bill"
⏱️
Total Delay 0.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready to Bill
1.6d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Repaired 620 pump module
📄 Description
REPAIRED TS 620 PUMP MODULE

Timeline

📋
▶
4 Work Order Created Nov 24, 2:23 PM
Work Order Created → Labor Added → Technician Assigned → Status: Assigned
⏱️
Labor Added
Type: Labor
Status: Open
Qty: N/A
👷
Technician Assigned by Tami Dawe
Technician: VPD Bench
👷
Status: Assigned by Tami Dawe
From: Entered, Assigned, Completed, Closed
To: Assigned, Completed, Closed, Ready to Bill
Duration in Previous: 1m, 0m
📨
▶
2 Status: Invoice Pending Nov 25, 12:37 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
⚠️ 8.0 business days
🧾
Invoice Created Dec 8, 5:16 PM
Invoice Number: 247533

Bottlenecks

Ready to Bill
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.6 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
N/A
Technician
VPD Bench
Scheduled
N/A
Created
Nov 24, 2:23 PM
Invoice #
247533

Work Details (1)

Name Type Status Qty Amount Date
WL-03018659 Labor Open - $1,485.00 Nov 24, 2:24 PM

Details