Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01317078 ↗ ServiceMax

Eyecheq • Inventory • PSM

📍 EMSAR - Production / Eyecheq — 270 Davids Dr, Wilmington OH, 45177

Nov 24, 2025 → Nov 24, 2025

✅ Completed
PSM
SLA Clock
Last business day of November 2025 · Target: Nov 28, 2025
✓ SLA Met (2 biz days early)
Active: 0 biz days
🕐 Clock stopped: Invoiced (Nov 24, 2025)
▶ Clock Running
Status: Created
Nov 24 → Nov 24, 2025
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Assigned
Nov 24 → Nov 24, 2025
0 business days (counted)
Running total: 0 of ? biz days used
Created: Nov 24, 2025 Invoiced: Nov 24, 2025
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Nov 24 → Nov 24 Created ▶ Running 0 0
Nov 24 → Nov 24 Assigned ▶ Running 0 0
Dispatch 0.0d
Coordinators 0.0d
Billing 19.3d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.0 days
Billing
19.3 days
Over SLA
Created: Nov 24, 2025 Due: Dec 31, 2025 Completed: Nov 24, 2025 (37 days early)
📅
0.0 days Total Age
⏱️
8.2d in Ready to Bill Longest Stage
🔄
6 transitions Status Changes
⚠️
15.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 100 days old
🚨
Primary Delay 8.2 days stuck in "Ready to Bill"
⏱️
Total Delay 15.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
0.0d / 0.5d SLA
Ready to Bill
11.3d / 1.0d SLA
Billing Review
8.0d / 2.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12.1.25 hshaw - moved to BR, Inventory billing for Dec 2025

Total sq/ft:



🔧 Work Performed
160 Sq FT @ 7.50/sqft Eyecheq inventory for the month of December 2025
🔍 Technician Findings
160 Sq FT @ 7.50/sqft Eyecheq inventory for the month of December 2025
⚠️ Problem Description
Eyecheq inventory for the month of December 2025.

Timeline

📋
▶
4 Work Order Created Nov 24, 6:13 PM
Work Order Created → Status: Assigned → Labor Added → Status: Closed
👷
Status: Assigned by Chris Bakkemo
From: Entered
To: Assigned
Duration in Previous: 0m
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 1
🏁
Status: Closed by Chris Bakkemo
From: Assigned, Closed
To: Closed, Ready to Bill
Duration in Previous: 1m, 0m
⏳ 3.7 business days
💵
Status: Billing Review by Hannah Shaw Dec 1, 10:17 AM
From: Ready to Bill
To: Billing Review
Duration in Previous: 6d 16h
⚠️ 8.0 business days
📄
Status: Ready to Bill by Hannah Shaw Dec 10, 5:16 PM
From: Billing Review
To: Ready to Bill
Duration in Previous: 9d 6h
⚠️ 8.8 business days
📨
▶
2 Status: Invoice Pending Dec 22, 12:20 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
🚨 32.0 business days
🧾
Invoice Created Feb 6, 12:46 PM
Invoice Number: SM-249740

Bottlenecks

Ready to Bill
Duration: 3.1 business days (threshold: 1.0 business days)
Exceeded by 2.1 business days
Billing Review
Duration: 8.0 business days (threshold: 2.0 business days)
Exceeded by 6.0 business days
Ready to Bill
Duration: 8.2 business days (threshold: 1.0 business days)
Exceeded by 7.2 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inventory
Branch
N/A
Technician
Brendan Chaney
Scheduled
N/A
Created
Nov 24, 6:13 PM
Invoice #
SM-249740

Work Details (1)

Name Type Status Qty Amount Date
WL-03019028 Labor Open 1 $1,200.00 Nov 24, 6:14 PM

Details