Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01317089 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Ottumwa Regional Health Center INC — 1001 E Pennsylvania Ave, Ottumwa IA, 52501

Nov 25, 2025 → Nov 26, 2025

✅ Completed
PSM
SLA Clock
Last business day of November 2025 · Target: Nov 28, 2025
✓ SLA Met
Active: 1 biz days
🕐 Clock stopped: Completed (Nov 26, 2025)
▶ Clock Running
Status: Created
Nov 25 → Nov 25, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 25 → Nov 25, 2025
0 business days (counted)
Running total: 0 of ? biz days used
1d
▶ Clock Running
Status: Assigned
Nov 25 → Nov 26, 2025
1 business day (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Tech On Site
Nov 26 → Nov 26, 2025
0 business days (counted)
Running total: 1 of ? biz days used
Created: Nov 25, 2025 Completed: Nov 26, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Nov 25 → Nov 25 Created ▶ Running 0 0
Nov 25 → Nov 25 Ready for Scheduling ▶ Running 0 0
Nov 25 → Nov 26 Assigned ▶ Running 1 1
Nov 26 → Nov 26 Tech On Site ▶ Running 0 1
Dispatch 0.0d
Coordinators 2.2d
Field Work 0.0d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
2.2 days
Over SLA
Field Work
0.0 days
Billing
0.0 days
Created: Nov 25, 2025 Due: Dec 31, 2025 Completed: Nov 26, 2025 (35 days early)
📅
2.0 days Total Age
⏱️
2.0d in Assigned Longest Stage
🔄
6 transitions Status Changes
⚠️
1.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 99 days old
🚨
Primary Delay 2.0 days stuck in "Assigned"
⏱️
Total Delay 1.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.2d / 1.0d SLA
Assigned
2.0d / 0.5d SLA
Tech On Site
0.0d / 1.0d SLA
Closed
0.1d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
'25.11.26_MStelter: Performed PM. All checks passed. Returned unit to service.
🔍 Technician Findings
'25.11.26_MStelter: Asset is due for PM.
⚠️ Problem Description
Requesting PM WO. Stelter, Mark
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Nov 25, 7:50 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Nov 25, 9:30 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1h 38m
⏳ 2.0 business days
🔧
▶
3 Status: Tech On Site Nov 26, 11:41 AM
Status: Tech On Site → Labor Added → Status: Completed
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 1
✔️
Status: Completed by Mark Stelter
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 4m, 0m
📄
Status: Ready to Bill by Hannah Shaw Nov 26, 12:41 PM
From: Closed
To: Ready to Bill
Duration in Previous: 54m
📨
Status: Invoice Pending by Hannah Shaw Nov 26, 12:53 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 12m, 0m
⏳ 1.0 business days
🧾
Invoice Created Nov 28, 3:23 PM
Invoice Number: SM-247640

Bottlenecks

Assigned
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Mark Stelter
Scheduled
N/A
Created
Nov 25, 7:50 AM
Invoice #
SM-247640

Work Details (1)

Name Type Status Qty Amount Date
WL-03020809 Labor Open 1 $0.00 Nov 26, 11:45 AM

Details