Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01317095 ↗ ServiceMax

AGILENT TECHNOLOGIES (VPD) • Repair • PC

📍 CSA Service Solutions LLC c/o Agilent Technologies — 14 Progress Rd, Billerica MA, 01821

Nov 25, 2025 → Dec 8, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 16, 2025
✓ SLA Met (6 biz days early)
Active: 7 biz days
🕐 Clock stopped: Completed (Dec 8, 2025)
▶ Clock Running
Status: Created
Nov 25 → Nov 25, 2025
0 business days (counted)
Running total: 0 of ? biz days used
7d
▶ Clock Running
Status: Assigned
Nov 25 → Dec 8, 2025
7 business days (counted)
Running total: 7 of ? biz days used
Created: Nov 25, 2025 Completed: Dec 8, 2025
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Nov 25 → Nov 25 Created ▶ Running 0 0
Nov 25 → Dec 8 Assigned ▶ Running 7 7
Dispatch 0.0d
Coordinators 8.0d
Billing 0.2d
✓ SLA Met
Dispatch
0.0 days
Coordinators
8.0 days
Over SLA
Billing
0.2 days
Created: Nov 25, 2025 Due: Dec 16, 2025 Completed: Dec 8, 2025 (8 days early)
📅
8.0 days Total Age
⏱️
8.0d in Assigned Longest Stage
🔄
5 transitions Status Changes
⚠️
8.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 99 days old
🚨
Primary Delay 8.0 days stuck in "Assigned"
⏱️
Total Delay 8.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
8.0d / 0.5d SLA
Closed
1.6d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

📄 Description
IDP15 Exchange Pump

Timeline

📋
▶
4 Work Order Created Nov 25, 8:34 AM
Work Order Created → Parts Added → Status: Assigned → Technician Assigned
🔩
Parts Added
Type: Parts
Status: Open
Qty: 1
👷
Status: Assigned by Kim Pearson
From: Entered
To: Assigned
Duration in Previous: 0m
👷
Technician Assigned by Kim Pearson
Technician: a0hF0000003P94NIAS, VPD Bench
⚠️ 8.0 business days
✔️
Status: Completed by Tami Dawe Dec 8, 2:01 PM
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 13d 5h, 0m
📄
Status: Ready to Bill by Kim Pearson Dec 9, 11:03 AM
From: Closed
To: Ready to Bill
Duration in Previous: 21h 2m
📨
▶
3 Status: Invoice Pending Dec 9, 12:22 PM
Status: Invoice Pending → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created
Invoice Number: SM-248566

Bottlenecks

Assigned
Duration: 8.0 business days (threshold: 4.0 business hours)
Exceeded by 7.5 business days
Closed
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 5.0 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
ERLA - PROD
Technician
VPD Bench
Scheduled
N/A
Created
Nov 25, 8:34 AM
Invoice #
SM-248566

Work Details (1)

Name Type Status Qty Amount Date
WL-03019418 Parts Open 1 $1,215.50 Nov 25, 8:34 AM

Details