Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01317150 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 US Med Equip - Orlando — 7414 Kingspointe Pkwy, Orlando FL, 32819

Nov 25, 2025 → Nov 27, 2025

✅ Completed

PC

SLA Clock

Per client agreement · Target: Dec 31, 2026

✓ SLA Met (271 biz days early)

Active: 1 biz days

🕐 Clock stopped: Completed (Nov 27, 2025)

▶ Clock Running

Status: Created

Nov 25 → Nov 25, 2025

0 business days (counted)

Running total: 0 of ? biz days used

1d

▶ Clock Running

Status: Scheduled

Nov 25 → Nov 27, 2025

1 business day (counted)

Running total: 1 of ? biz days used

Created: Nov 25, 2025 Completed: Nov 27, 2025

Show SLA Clock Detail (2 periods)

Period	Status	Clock	Biz Days	Running Total
Nov 25 → Nov 25	Created	▶ Running	0	0
Nov 25 → Nov 27	Scheduled	▶ Running	1	1

Dispatch 0.0d

Coordinators 1.9d

✓ SLA Met

Dispatch
0.0 days

Coordinators
1.9 days

Created: Nov 25, 2025 Due: Dec 31, 2026 Completed: Nov 27, 2025 (399 days early)

📅

1.9 days Total Age

⏱️

2.0d in Closed Longest Stage

🔄

3 transitions Status Changes

⚠️

1.0d over Total Delay

📦

0 orders, 0 quotes Parts & Quotes

📝

2 lines Work Details

🏠

1 visit On-Site Trips

📋

Coordinator Scheduling

AI Analysis

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Generating AI analysis...

Completed with minor delays

Invoiced • 99 days old

🚨

Primary Delay 2.0 days stuck in "Closed"

⏱️

Total Delay 1.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)

Actual (over SLA)

SLA Target

Entered

0.0d / 0.5d SLA

Scheduled

1.9d / 2.0d SLA

Closed

2.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/25/2025 RArnold-Dispatching to Luis for SN#H28446519E216 located at US MED in Orlando FL

🔧 Work Performed

                        11/25/2025 LIser- Traveled to site and worked on one device.                    

🔍 Technician Findings

                        11/25/2025 LIser- Traveled to site and worked on one device.                    

⚠️ Problem Description

                        Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery                    

📄 Description

                        Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)                    

📞 Call Description

                        FCO86600081                    

Timeline

📋

Work Order Created Nov 25, 11:30 AM

Work Order: WO-01317150

Type: FCO

Priority: PC

👷

▶

3 Technician Assigned Nov 25, 11:41 AM

Technician Assigned → Dispatch Scheduled → Status: Scheduled

📅

Dispatch Scheduled by Rebecca Arnold

Scheduled For: 2025-11-25T13:00:00.000+0000

🗓️

Status: Scheduled by Rebecca Arnold

From: Entered

To: Scheduled

Duration in Previous: 10m

⏱️

2x Labor Added Nov 25, 12:17 PM

Type: Labor

Status: Open

Qty: 0.5, 2

⏳ 2.0 business days

✔️

Status: Completed by Luis Iser Nov 27, 1:19 PM

From: Scheduled, Completed

To: Completed, Closed

Duration in Previous: 2d 1h, 0m

⏳ 2.0 business days

📄

▶

2 Status: Ready to Bill Dec 2, 11:24 AM

Status: Ready to Bill → Invoice Created

🧾

Invoice Created

Invoice Number: SM-247958

Bottlenecks

Closed

Duration: 2.0 business days (threshold: 1.0 business days)

Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status

Invoiced

Priority

PC

Type

FCO

Branch

ERLA - PROD

Technician

Luis Iser

Scheduled

Nov 25, 8:00 AM

Created

Nov 25, 11:30 AM

Invoice #

SM-247958

Work Details (2)

Name	Type	Status	Qty	Amount	Date
WL-03019587	Labor	Open	0.5	$0.00	Nov 25, 12:17 PM
WL-03019588	Labor	Open	2	$0.00	Nov 25, 12:17 PM