Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01317154 ↗ ServiceMax

THOR • Depot • PC

📍 THOR Photomedicine — THOR Photomedicine Inc 8375 Jumpers Hole Road Suite 110, Millersville MD, 21108

Nov 25, 2025 → Nov 25, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 1, 2025
✓ SLA Met (2 biz days early)
Active: 0 biz days
🕐 Clock stopped: Completed (Nov 25, 2025)
0d
▶ Clock Running
Status: Created
Nov 25 → Nov 25, 2025
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Assigned
Nov 25 → Nov 25, 2025
0 business days (counted)
Running total: 0 of ? biz days used
Created: Nov 25, 2025 Completed: Nov 25, 2025
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Nov 25 → Nov 25 Created ▶ Running 0 0
Nov 25 → Nov 25 Assigned ▶ Running 0 0
Dispatch 0.0d
Coordinators 0.0d
Billing 1.8d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.0 days
Billing
1.8 days
Over SLA
Created: Nov 25, 2025 Due: Dec 1, 2025 Completed: Nov 25, 2025 (6 days early)
📅
0.1 days Total Age
⏱️
1.8d in Ready to Bill Longest Stage
🔄
4 transitions Status Changes
⚠️
0.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 99 days old
🚨
Primary Delay 1.8 days stuck in "Ready to Bill"
⏱️
Total Delay 0.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
0.0d / 0.5d SLA
Ready to Bill
1.8d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
11/25/25 MMcNamara Work Required (Engineer) 1. S2173 660nm 75mW Dental Probe Issue 1 A8105. Needs UDI label.
2. S2140 104 LED Cluster Probe Wavelength = 660nm & 850nm Iss 1 A7988. Needs UDI label.
3. S1022 LX2 2.3 Control Unit Issue 1 230567. Needs UDI Label..
4. S2140 104 LED Cluster Probe Wavelength = 660nm & 850nm Iss 1. Two 850 nm LED's not working , failed current test. New head required.
  Rework Summary TR179 660nm 75mW Probe (A8105)
UDI Label replaced

TR181 104 Cluster Probe (A7988)
Head replaced. Retested under issue 5 test procedure

TR170 LX2.3 Control Unit (230567)
UDI label replaced

TR181 104 Cluster Probe (A7988)
1. Head replaced and tested under issue 5.
2. UDI Label replaced.























































 
🔧 Work Performed
TR179 660nm 75mW Probe (A8105) UDI Label replaced TR181 104 Cluster Probe (A7988) Head replaced. Retested under issue 5 test procedure TR170 LX2.3 Control Unit (230567) UDI label replaced TR181 104 Cluster Probe (A7988) 1. Head replaced and tested under issue 5. 2. UDI Label replaced.
🔍 Technician Findings
1. S2173 660nm 75mW Dental Probe Issue 1 A8105. Needs UDI label. 2. S2140 104 LED Cluster Probe Wavelength = 660nm & 850nm Iss 1 A7988. Needs UDI label. 3. S1022 LX2 2.3 Control Unit Issue 1 230567. Needs UDI Label.. 4. S2140 104 LED Cluster Probe Wavelength = 660nm & 850nm Iss 1. Two 850 nm LED's not working , failed current test. New head required.
⚠️ Problem Description
Annual Service

Timeline

📋
Work Order Created Nov 25, 11:45 AM
Work Order: WO-01317154
Type: Depot
Priority: PC
👷
▶
2 Technician Assigned Nov 25, 11:57 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by MICHAEL MCNAMARA
From: Entered
To: Assigned
Duration in Previous: 12m
⏱️
Labor Added Nov 25, 12:07 PM
Type: Labor
Status: Open
Qty: 4.25
⏱️
▶
2 Labor Added Nov 25, 12:12 PM
Labor Added → Status: Completed
✔️
Status: Completed by MICHAEL MCNAMARA
From: Assigned, Completed, Closed
To: Completed, Closed, Ready to Bill
Duration in Previous: 18m, 0m
📨
▶
2 Status: Invoice Pending Nov 26, 11:33 AM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⚠️ 7.0 business days
🧾
Invoice Created Dec 8, 5:16 PM
Invoice Number: 247621

Bottlenecks

Ready to Bill
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.7 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Depot
Branch
ERLA - PROD
Technician
Mike McNamara
Scheduled
N/A
Created
Nov 25, 11:45 AM
Invoice #
247621

Work Details (2)

Name Type Status Qty Amount Date
WL-03019576 Labor Open 4.25 $446.25 Nov 25, 12:07 PM
WL-03019579 Labor Open 3 $357.00 Nov 25, 12:12 PM

Details