Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01317277 ↗ ServiceMax

ZONO SANITECH • Repair • P3

📍 Kiddie Academy Castle Rock — 4477 Lombard St, Castle Rock CO, 80109

Nov 26, 2025 → Dec 8, 2025

✅ Completed
P3
SLA Clock
3 business days from creation · Target: Dec 3, 2025
✗ SLA Missed (3 biz days late)
Active: 6 biz days
Budget: 3 biz days
🕐 Clock stopped: Completed (Dec 8, 2025)
SLA Target
▶ Clock Running
Status: Created
Nov 26 → Nov 26, 2025
0 business days (counted)
Running total: 0 of 3 biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 26 → Nov 26, 2025
0 business days (counted)
Running total: 0 of 3 biz days used
1d
▶ Clock Running
Status: Assigned
Nov 26 → Dec 1, 2025
1 business day (counted)
Running total: 1 of 3 biz days used
5d
▶ Clock Running
Status: Scheduled
Dec 1 → Dec 8, 2025
5 business days (counted)
Running total: 6 of 3 biz days used
▶ Clock Running
Status: Tech On Site
Dec 8 → Dec 8, 2025
0 business days (counted)
Running total: 6 of 3 biz days used
Created: Nov 26, 2025 Completed: Dec 8, 2025
Business Days Used 6 / 3
0 3d budget +3d over
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Nov 26 → Nov 26 Created ▶ Running 0 0 / 3
Nov 26 → Nov 26 Ready for Scheduling ▶ Running 0 0 / 3
Nov 26 → Dec 1 Assigned ▶ Running 1 1 / 3
Dec 1 → Dec 8 Scheduled ▶ Running 5 6 / 3
Dec 8 → Dec 8 Tech On Site ▶ Running 0 6 / 3
Dispatch 0.0d
Coordinators 8.1d
Field Work 0.3d
Billing 4.7d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
8.1 days
Over SLA
Field Work
0.3 days
Billing
4.7 days
Over SLA
Created: Nov 26, 2025 Due: Dec 4, 2025 Completed: Dec 8, 2025 (3 days late)
📅
7.0 days Total Age
⏱️
6.0d in Scheduled Longest Stage
🔄
9 transitions Status Changes
⚠️
9.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 98 days old
🚨
Primary Delay 6.0 days stuck in "Scheduled"
⏱️
Total Delay 9.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
2.0d / 0.5d SLA
Scheduled
6.0d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Completed
0.1d / 1.0d SLA
Closed
1.1d / 1.0d SLA
Ready to Bill
4.7d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/1/2025 Sramen - updated due date based on parts:

12/1 KKelch called Jasmine to schedule for 12/8 between 2 and 4 pm. Customer confirmed. 

1Z2625AE0795228227

🔧 Work Performed
Tech tried to adjust the magnet by unscrewing it and cleaning the magnet, but it would not lock. Tech replaced the magnet and after replacing the magnet, tech had a green screen to lock the magnet. Tech was able to run a sterilization cycle. Tech included photos of the screen turning green and the cycle running. Tech showed the site manager, Jasmine, and she was happy to have it back up and running again.
🔍 Technician Findings
Tech arrived on site and was told that the magnetic lock was not locking the unit.
⚠️ Problem Description
Adjust magnetic lock and replace if needed Ensure cabinet successfully completes a 38-minute sanitizing cycle Return replacement lock if it is not used Part Numbers, Descriptions, Quantities: Replacement lock scheduled for delivery to the site by 3PM Friday, NOvember 28 Courier UPS Tracking Number 1Z2625AE0795228227
📄 Description
ZONO Technologies Model SC (Series) Sterilizing Cabinet (SC 1, SC 1 WH, SC 2, SC 2 WH, SC 2 WD, SC 2 DD, SC 2 DD WD)

Timeline

📋
▶
2 Work Order Created Nov 26, 8:28 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
👷
▶
2 Technician Assigned Nov 26, 9:18 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 49m
⏳ 2.0 business days
🗓️
▶
2 Status: Scheduled Dec 1, 10:29 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2025-12-08T21:00:00.000+0000
⚠️ 6.0 business days
⏱️
3x Labor Added Dec 8, 1:54 PM
Type: Labor, Travel
Status: Open
Qty: 0.5, 12
⏱️
2x Labor Added Dec 8, 2:08 PM
Type: Labor
Status: Open
Qty: 1.5, 0.5
🔧
Status: Tech On Site by Andrew Przybyla Dec 8, 4:29 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 7d 6h
✔️
Status: Completed by Andrew Przybyla Dec 8, 6:02 PM
From: Tech On Site
To: Completed
Duration in Previous: 1h 32m
🏁
Status: Closed by Andrew Przybyla Dec 8, 6:32 PM
From: Completed
To: Closed
Duration in Previous: 30m
📄
Status: Ready to Bill by Hannah Shaw Dec 9, 1:37 PM
From: Closed
To: Ready to Bill
Duration in Previous: 19h 4m
⚠️ 5.0 business days
📨
Status: Invoice Pending by Hannah Shaw Dec 15, 1:22 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 5d 23h
💰
▶
2 Status: Invoiced Dec 15, 1:27 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-249128

Bottlenecks

Assigned
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Scheduled
Duration: 6.0 business days (threshold: 2.0 business days)
Exceeded by 4.0 business days
Closed
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 0.5 business hours
Ready to Bill
Duration: 4.7 business days (threshold: 1.0 business days)
Exceeded by 3.7 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P3
Type
Repair
Branch
N/A
Technician
Andrew Przybyla
Scheduled
Dec 8, 4:00 PM
Created
Nov 26, 8:28 AM
Invoice #
SM-249128

Work Details (5)

Name Type Status Qty Amount Date
WL-03030133 Labor Open 0.5 $0.00 Dec 8, 1:54 PM
WL-03030134 Travel Open 12 $80.00 Dec 8, 1:54 PM
WL-03030135 Travel Open 12 $0.00 Dec 8, 1:54 PM
WL-03030165 Labor Open 1.5 $238.00 Dec 8, 2:08 PM
WL-03030166 Labor Open 0.5 $0.00 Dec 8, 2:08 PM

Details