Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01317286 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Alta Bates Medical Center — 2450 Ashby Avenue, Berkeley CA, 94705

Nov 26, 2025 → Nov 21, 2025

✅ Completed
PSM
SLA Clock
Last business day of November 2025 · Target: Nov 28, 2025
✓ SLA Met (3 biz days early)
Active: 0 biz days
🕐 Clock stopped: Closed (Nov 21, 2025)
▶ Clock Running
Status: Created
Nov 26 → Nov 21, 2025
0 business days (counted)
Running total: 0 of ? biz days used
Created: Nov 26, 2025 Closed: Nov 21, 2025
Coordinators 0.1d
✓ SLA Met
Coordinators
0.1 days
Created: Nov 26, 2025 Due: Dec 31, 2025 Completed: Nov 21, 2025 (40 days early)
📅
0.0 days Total Age
⏱️
0.1d in Scheduled Longest Stage
🔄
2 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed on schedule
Closed • 98 days old
✅
No Issues Work order progressed without significant delays

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Closed
0.0d / 1.0d SLA
Scheduled
0.1d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

Adjustment

Timeline

📋
▶
2 Work Order Created Nov 26, 9:40 AM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Wayne Rush
From: Closed
To: Scheduled
Duration in Previous: 0m
🏁
▶
2 Status: Closed Nov 26, 10:31 AM
Status: Closed → Expenses Added
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Closed
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Diane Rovatsos
Scheduled
Nov 23, 2:00 PM
Created
Nov 26, 9:40 AM
Invoice #
N/A

Work Details (1)

Name Type Status Qty Amount Date
WL-03020697 Expenses Open 1 $0.00 Nov 26, 10:32 AM

Details