Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01317298 ↗ ServiceMax

Direct Fairways • Monthly Annuity • PSM

📍 EMSAR - Production / Direct Fairways — 270 Davids Dr, Wilmington OH, 45177

Nov 26, 2025 → Nov 26, 2025

✅ Completed
PSM
SLA Clock
Last business day of November 2025 · Target: Nov 28, 2025
✓ SLA Met
Active: 0 biz days
🕐 Clock stopped: Invoiced (Nov 26, 2025)
▶ Clock Running
Status: Created
Nov 26 → Nov 26, 2025
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Assigned
Nov 26 → Nov 26, 2025
0 business days (counted)
Running total: 0 of ? biz days used
Created: Nov 26, 2025 Invoiced: Nov 26, 2025
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Nov 26 → Nov 26 Created ▶ Running 0 0
Nov 26 → Nov 26 Assigned ▶ Running 0 0
Dispatch 0.0d
Coordinators 0.0d
Billing 0.3d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.0 days
Billing
0.3 days
Created: Nov 26, 2025 Due: Dec 31, 2025 Completed: Nov 26, 2025 (35 days early)
📅
0.0 days Total Age
⏱️
0.3d in Ready to Bill Longest Stage
🔄
4 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed on schedule
Invoiced • 98 days old
✅
No Issues Work order progressed without significant delays

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
0.0d / 0.5d SLA
Ready to Bill
0.3d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

Total sq/ft: 320

🔧 Work Performed
December 2025 Storage space 320 Sq Ft @ $7.50 for total of $2,400.00
🔍 Technician Findings
December 2025 Storage space 320 Sq Ft @ $7.50 for total of $2,400.00
⚠️ Problem Description
December 2025 Storage space 320 Sq Ft @ $7.50 for total of $2,400.00

Timeline

📋
▶
4 Work Order Created Nov 26, 10:23 AM
Work Order Created → Status: Assigned → Labor Added → Status: Closed
👷
Status: Assigned by Chris Bakkemo
From: Entered
To: Assigned
Duration in Previous: 0m
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 1
🏁
Status: Closed by Chris Bakkemo
From: Assigned, Closed
To: Closed, Ready to Bill
Duration in Previous: 2m, 0m
📨
▶
2 Status: Invoice Pending Nov 26, 1:00 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⚠️ 7.0 business days
🧾
Invoice Created Dec 8, 5:16 PM
Invoice Number: 247642

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Monthly Annuity
Branch
N/A
Technician
Brendan Chaney
Scheduled
N/A
Created
Nov 26, 10:23 AM
Invoice #
247642

Work Details (1)

Name Type Status Qty Amount Date
WL-03020689 Labor Open 1 $2,400.00 Nov 26, 10:24 AM

Details