Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01317311 ↗ ServiceMax

GE Healthcare FMI • Installation • PC

📍 ST MARYS HOSPITAL — 5801 BREMO RD, RICHMOND VA, 23226

Nov 26, 2025 → Dec 5, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 6, 2025
✓ SLA Met
Active: 5 biz days
🕐 Clock stopped: Invoiced (Dec 6, 2025)
▶ Clock Running
Status: Created
Nov 26 → Nov 26, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Nov 26 → Nov 26, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Entered
Nov 26 → Nov 26, 2025
0 business days (counted)
Running total: 0 of ? biz days used
2d
▶ Clock Running
Status: Scheduled
Nov 26 → Dec 2, 2025
2 business days (counted)
Running total: 2 of ? biz days used
3d
▶ Clock Running
Status: Tech On Site
Dec 2 → Dec 5, 2025
3 business days (counted)
Running total: 5 of ? biz days used
▶ Clock Running
Status: Completed
Dec 5 → Dec 6, 2025
0 business days (counted)
Running total: 5 of ? biz days used
Created: Nov 26, 2025 Invoiced: Dec 6, 2025
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Nov 26 → Nov 26 Created ▶ Running 0 0
Nov 26 → Nov 26 Scheduled ▶ Running 0 0
Nov 26 → Nov 26 Entered ▶ Running 0 0
Nov 26 → Dec 2 Scheduled ▶ Running 2 2
Dec 2 → Dec 5 Tech On Site ▶ Running 3 5
Dec 5 → Dec 6 Completed ▶ Running 0 5
Dispatch 14.4d
Coordinators 3.0d
Field Work 4.6d
Billing 0.3d
✓ SLA Met
Dispatch
14.4 days
Over SLA
Coordinators
3.0 days
Over SLA
Field Work
4.6 days
Over SLA
Billing
0.3 days
Created: Nov 26, 2025 Due: Dec 6, 2025 Completed: Dec 6, 2025 (on time)
📅
6.0 days Total Age
⏱️
14.4d in L2 Screening Longest Stage
🔄
9 transitions Status Changes
⚠️
19.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
23 lines Work Details
🚩
4 visits On-Site Trips
👤
Self-Scheduled Scheduling
🚩
4 On-Site Visits
4 on-site visits — why were multiple trips needed?
👤 Self-scheduled by Ryan Lewis — scheduling delays attributed to technician, not coordinators
Visit 1 Dec 1, 2025
Visit 2 Dec 2, 2025
Visit 3 Dec 3, 2025
Visit 4 Dec 4, 2025

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 98 days old
🚨
Primary Delay 14.4 days stuck in "L2 Screening"
⏱️
Total Delay 19.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
3.0d / 2.0d SLA
Tech On Site
3.7d / 1.0d SLA
Completed
0.9d / 1.0d SLA
Closed
3.0d / 1.0d SLA
L2 Screening
14.4d / 1.0d SLA
L2 Review
1.8d
Ready to Bill
0.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/25/25 SReich - Two WOs created for this request (two technicians).


11/18/2025 RFosbury - dispatching to Jeffrey C and Ryan L for Dec 1st

🔧 Work Performed
MIC Panda Warmer Installation (Qty. 11)
🔍 Technician Findings
MIC Panda Warmer Installation (Qty. 11)
⚠️ Problem Description
EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): TBD Scale serial number(s): TBD *See Shipment Notification with IPs and accessories attached to the EMSAR WO.
📄 Description
GE Healthcare Giraffe & Panda Warmer Family (Panda IRes (Bedded), Panda Freestanding (Non-Bedded), Panda Wall Mount (Non-Bedded).
📞 Call Description
24 Panda Ires Warmer

Timeline

📋
▶
5 Work Order Created Nov 26, 11:14 AM
Work Order Created → Status: Scheduled → Status: Scheduled → Technician Assigned → Dispatch Scheduled
🗓️
Status: Scheduled by Shelby Robinson
From: Entered, Scheduled
To: Scheduled, Entered
Duration in Previous: 0m
🗓️
Status: Scheduled by Rich Fosbury
From: Entered
To: Scheduled
Duration in Previous: 1m
👷
Technician Assigned by Rich Fosbury
Technician: Ryan Lewis
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2025-12-02T01:00:00.000+0000
⏳ 3.0 business days
🔧
Status: Tech On Site by Ryan Lewis Dec 2, 1:08 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 6d 1h
⏳ 2.0 business days
⏱️
▶
3 5x Labor Added Dec 3, 6:36 PM
5x Labor Added → 3x Expenses Added → Travel Added
💵
3x Expenses Added
Type: Expenses
Status: Open
Qty: 1
🚗
Travel Added
Type: Travel
Status: Open
Qty: 409
⏱️
Labor Added Dec 3, 8:18 PM
Type: Labor
Status: Open
Qty: 2
⏳ 1.5 business days
⏱️
2x Labor Added Dec 4, 10:34 PM
Type: Labor
Status: Open
Qty: 6.5, 0.5
💵
3x Expenses Added Dec 5, 9:56 AM
Type: Expenses
Status: Open
Qty: 1
⏱️
▶
2 2x Labor Added Dec 5, 11:37 AM
2x Labor Added → 5x Travel Added
🚗
5x Travel Added
Type: Travel
Status: Open
Qty: 10
✔️
Status: Completed by Leo Hudson Dec 5, 11:56 AM
From: Tech On Site
To: Completed
Duration in Previous: 2d 22h
🏁
Status: Closed by Ryan Lewis Dec 5, 7:59 PM
From: Completed
To: Closed
Duration in Previous: 8h 3m
⏳ 3.5 business days
⏱️
▶
2 Labor Added Dec 10, 3:28 PM
Labor Added → Status: L2 Screening
🔍
Status: L2 Screening by Timothy Amburgey
From: Closed
To: L2 Screening
Duration in Previous: 4d 19h
🚨 15.0 business days
👀
Status: L2 Review by Douglas Pearce Dec 31, 12:46 PM
From: L2 Screening
To: L2 Review
Duration in Previous: 20d 21h
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Jan 2, 2:12 PM
From: L2 Review
To: Ready to Bill
Duration in Previous: 2d 1h
📨
▶
2 Status: Invoice Pending Jan 2, 4:47 PM
Status: Invoice Pending → Invoice Created
🧾
Invoice Created
Invoice Number: SM-250436

Bottlenecks

Scheduled
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 7.7 business hours
Tech On Site
Duration: 3.7 business days (threshold: 1.0 business days)
Exceeded by 2.7 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
L2 Screening
Duration: 14.4 business days (threshold: 1.0 business days)
Exceeded by 13.4 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Installation
Branch
N/A
Technician
Ryan Lewis
Scheduled
Dec 1, 8:00 PM
Created
Nov 26, 11:14 AM
Invoice #
SM-250436

Work Details (23)

Name Type Status Qty Amount Date
WL-03025568 Labor Open 9 $540.00 Dec 3, 6:36 PM
WL-03025569 Labor Open 0.5 $800.00 Dec 3, 6:36 PM
WL-03025570 Labor Open 10.5 $1,440.00 Dec 3, 6:36 PM
WL-03025566 Labor Open 10 $0.00 Dec 3, 6:36 PM
WL-03025567 Labor Open 0.5 $300.00 Dec 3, 6:36 PM
WL-03025572 Expenses Open 1 $0.00 Dec 3, 6:38 PM
WL-03025571 Expenses Open 1 $0.00 Dec 3, 6:38 PM
WL-03025573 Expenses Open 1 $0.00 Dec 3, 6:38 PM
WL-03025578 Travel Open 409 $0.00 Dec 3, 6:40 PM
WL-03025693 Labor Open 2 $0.00 Dec 3, 8:18 PM
WL-03027427 Labor Open 6.5 $0.00 Dec 4, 10:34 PM
WL-03027426 Labor Open 0.5 $0.00 Dec 4, 10:34 PM
WL-03027723 Expenses Open 1 $173.29 Dec 5, 9:56 AM
WL-03027724 Expenses Open 1 $173.29 Dec 5, 9:56 AM
WL-03027725 Expenses Open 1 $173.29 Dec 5, 9:56 AM
WL-03027862 Labor Open 0.5 $0.00 Dec 5, 11:37 AM
WL-03027863 Labor Open 0.5 $0.00 Dec 5, 11:37 AM
WL-03027871 Travel Open 10 $0.00 Dec 5, 11:41 AM
WL-03027872 Travel Open 10 $0.00 Dec 5, 11:41 AM
WL-03027873 Travel Open 10 $0.00 Dec 5, 11:41 AM
WL-03027874 Travel Open 10 $0.00 Dec 5, 11:41 AM
WL-03027875 Travel Open 10 $0.00 Dec 5, 11:41 AM
WL-03033137 Labor Open 0.016666666666667 $38.00 Dec 10, 3:28 PM

Details