Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01317333 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 BON SECOURS ST. FRANCIS DOWNTOWN — One St Francis Dr, Greenville SC, 29601

Nov 26, 2025 → Dec 15, 2025

✅ Completed
PSM
SLA Clock
Last business day of November 2025 · Target: Nov 28, 2025
✗ SLA Missed (10 biz days late)
Active: 11 biz days
🕐 Clock stopped: Completed (Dec 15, 2025)
▶ Clock Running
Status: Created
Nov 26 → Nov 26, 2025
0 business days (counted)
Running total: 0 of ? biz days used
11d
▶ Clock Running
Status: Assigned
Nov 26 → Dec 15, 2025
11 business days (counted)
Running total: 11 of ? biz days used
▶ Clock Running
Status: Tech On Site
Dec 15 → Dec 15, 2025
0 business days (counted)
Running total: 11 of ? biz days used
Created: Nov 26, 2025 Completed: Dec 15, 2025
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Nov 26 → Nov 26 Created ▶ Running 0 0
Nov 26 → Dec 15 Assigned ▶ Running 11 11
Dec 15 → Dec 15 Tech On Site ▶ Running 0 11
Dispatch 0.0d
Coordinators 11.9d
Field Work 0.3d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
11.9 days
Over SLA
Field Work
0.3 days
Billing
0.0 days
Created: Nov 26, 2025 Due: Nov 30, 2025 Completed: Dec 15, 2025 (14 days late)
📅
11.9 days Total Age
⏱️
11.9d in Assigned Longest Stage
🔄
6 transitions Status Changes
⚠️
11.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 98 days old
🚨
Primary Delay 11.9 days stuck in "Assigned"
⏱️
Total Delay 11.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
11.9d / 0.5d SLA
Tech On Site
0.3d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
0.2d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
PM
🔍 Technician Findings
PM
⚠️ Problem Description
Preventive Maintenance
📄 Description
Bed, Electric

Timeline

📋
▶
3 Work Order Created Nov 26, 11:44 AM
Work Order Created → Status: Assigned → Technician Assigned
👷
Status: Assigned by Jennifer Johnson
From: Entered
To: Assigned
Duration in Previous: 0m
👷
Technician Assigned by Jennifer Johnson
Technician: a0h5A000009VTLzQAO, Joe Evans
💵
Expenses Added Nov 26, 1:31 PM
Type: Expenses
Status: Open
Qty: 1
🚨 12.0 business days
🔧
Status: Tech On Site by Joe Evans Dec 15, 11:59 AM
From: Assigned
To: Tech On Site
Duration in Previous: 19d 0h
⏱️
▶
2 2x Labor Added Dec 15, 2:05 PM
2x Labor Added → Status: Completed
✔️
Status: Completed by Joe Evans
From: Tech On Site
To: Completed
Duration in Previous: 2h 8m
🏁
Status: Closed by Joe Evans Dec 15, 2:10 PM
From: Completed
To: Closed
Duration in Previous: 1m
📄
Status: Ready to Bill by Hannah Shaw Dec 15, 4:07 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1h 57m
📨
Status: Invoice Pending by Hannah Shaw Dec 15, 4:26 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 18m, 0m
⚠️ 5.9 business days
🧾
Invoice Created Dec 22, 8:42 AM
Invoice Number: SM-249148

Bottlenecks

Assigned
Duration: 11.9 business days (threshold: 4.0 business hours)
Exceeded by 11.4 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Joe Evans
Scheduled
N/A
Created
Nov 26, 11:44 AM
Invoice #
SM-249148

Work Details (3)

Name Type Status Qty Amount Date
WL-03020956 Expenses Open 1 $0.00 Nov 26, 1:31 PM
WL-03038059 Labor Open 1 $0.00 Dec 15, 2:05 PM
WL-03038060 Labor Open 0.5 $0.00 Dec 15, 2:05 PM

Details