5 business days from creation · Target: Dec 5, 2025
✓ SLA Met (5 biz days early)
Active: 0 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Nov 26, 2025)
SLA Target
▶ Clock Running
Status: Created
Nov 26 → Nov 26, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 26 → Nov 26, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
0d
▶ Clock Running
Status: Assigned
Nov 26 → Nov 26, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
Created: Nov 26, 2025Completed: Nov 26, 2025
Business Days Used0 / 5
05d budget
Show SLA Clock Detail (3 periods)
Period
Status
Clock
Biz Days
Running Total
Nov 26 → Nov 26
Created
▶ Running
0
0 / 5
Nov 26 → Nov 26
Ready for Scheduling
▶ Running
0
0 / 5
Nov 26 → Nov 26
Assigned
▶ Running
0
0 / 5
Dispatch0.0d
Coordinators0.4d
Billing0.4d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.4 days
Billing
0.4 days
Created: Nov 26, 2025
Due: Dec 5, 2025
Completed: Nov 26, 2025 (9 days early)
📅
0.4 daysTotal Age
⏱️
1.5d in ClosedLongest Stage
🔄
6 transitionsStatus Changes
⚠️
0.5d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
3 linesWork Details
🏠
1 visitOn-Site Trips
📋
CoordinatorScheduling
AI Analysis
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Completed with minor delays
Invoiced • 98 days old
🚨
Primary Delay1.5 days stuck in "Closed"
⏱️
Total Delay0.5 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
0.4d / 0.5d SLA
Closed
1.5d / 1.0d SLA
Ready to Bill
0.4d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔧Work Performed
11.26.2025
Missing footboard was located and attached to unit
Unlock and reset completed
Functions checked and passed
Tagged and returned back to service
🔍Technician Findings
Upon arrival unit was tagged out stating "locked out, missing foot"
⚠️Problem Description
Requested by Daniel Clark: 11.26.2025 unit is locked out due to missing footboard.
EMSAR will locate missing footboard and perform unlock/reset
📄Description
Stryker FL27 InTouch (series) Critical Care Bed (2130, 2131, 2040, 2141, 2151, 2152, 2153, 2154, 2155, 2156)
Timeline
📋
▶
2
Work Order Created Nov 26, 11:51 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Technician Assigned Nov 26, 11:57 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From:Ready for Scheduling
To:Assigned
Duration in Previous:5m
⏱️
▶
3
Labor Added Nov 26, 2:56 PM
Labor Added → 2x Labor Added → Status: Completed
⏱️
2x Labor Added
Type:Labor, Travel
Status:Open
Qty:0.66666666666667, 33
✔️
Status: Completed by Daniel Clark
From:Assigned, Completed
To:Completed, Closed
Duration in Previous:3h 2m, 0m
⏳2.0 business days
📄
Status: Ready to Bill by Hannah ShawDec 1, 12:48 PM
From:Closed
To:Ready to Bill
Duration in Previous:4d 21h
📨
▶
2
Status: Invoice Pending Dec 1, 4:04 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
🧾
Invoice Created Dec 2, 8:00 AM
Invoice Number:SM-247888
Bottlenecks
Closed
Duration: 1.5 business days (threshold: 1.0 business days)