5 business days from creation · Target: Dec 5, 2025
✓ SLA Met (4 biz days early)
Active: 1 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Dec 1, 2025)
SLA Target
▶ Clock Running
Status: Created
Nov 26 → Nov 26, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 26 → Nov 26, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
1d
▶ Clock Running
Status: Assigned
Nov 26 → Dec 1, 2025
1 business day (counted)
Running total: 1 of 5 biz days used
Created: Nov 26, 2025Completed: Dec 1, 2025
Business Days Used1 / 5
05d budget
Show SLA Clock Detail (3 periods)
Period
Status
Clock
Biz Days
Running Total
Nov 26 → Nov 26
Created
▶ Running
0
0 / 5
Nov 26 → Nov 26
Ready for Scheduling
▶ Running
0
0 / 5
Nov 26 → Dec 1
Assigned
▶ Running
1
1 / 5
Dispatch0.0d
Coordinators1.9d
Billing0.1d
✓ SLA Met
Dispatch
0.0 days
Coordinators
1.9 days
Over SLA
Billing
0.1 days
Created: Nov 26, 2025
Due: Dec 5, 2025
Completed: Dec 1, 2025 (4 days early)
📅
1.9 daysTotal Age
⏱️
1.9d in AssignedLongest Stage
🔄
6 transitionsStatus Changes
⚠️
1.8d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
3 linesWork Details
🏠
1 visitOn-Site Trips
📋
CoordinatorScheduling
AI Analysis
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Completed with minor delays
Invoiced • 98 days old
🚨
Primary Delay1.9 days stuck in "Assigned"
⏱️
Total Delay1.8 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
1.9d / 0.5d SLA
Closed
1.4d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔧Work Performed
12.1.2025
The correct mattress support for this bed was located and installed. All mattress connections were properly reattached and secured. The system was powered on and tested per manufacturer specifications to ensure full functionality.
🔍Technician Findings
Incorrect mattress support had previously caused error codes and improper operation. After installing the correct support and verifying all connections, the bed and mattress system operated normally with no further issues observed.
⚠️Problem Description
11`.26.2025 Unit has incorrect mattress which is causing error codes
Correct mattress will need to be located to correct issue with this unit
No PO needed at this time
📄Description
Linet Eleganza 5 Positionable Bed for Intensive Care
Timeline
📋
▶
2
Work Order Created Nov 26, 11:51 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Technician Assigned Nov 26, 11:57 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From:Ready for Scheduling
To:Assigned
Duration in Previous:5m
⏳2.0 business days
⏱️
▶
2
3x Labor Added Dec 1, 3:33 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Daniel Clark
From:Assigned, Completed
To:Completed, Closed
Duration in Previous:5d 3h, 0m
📄
Status: Ready to Bill by Hannah ShawDec 2, 11:40 AM
From:Closed
To:Ready to Bill
Duration in Previous:20h 6m
📨
▶
2
Status: Invoice Pending Dec 2, 12:23 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From:Invoice Pending
To:Invoiced
Duration in Previous:2m
⏳4.0 business days
🧾
Invoice Created Dec 5, 5:52 PM
Invoice Number:SM-247971
Bottlenecks
Assigned
Duration: 1.9 business days (threshold: 4.0 business hours)
Exceeded by 1.4 business days
Closed
Duration: 1.4 business days (threshold: 1.0 business days)