Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01317394 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 UC HEALTH WEST CHESTER HOSPITAL — 7700 UNIVERSITY DR, West Chester OH, 45069

Nov 26, 2025 → Nov 30, 2025

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Dec 5, 2025
✓ SLA Met (5 biz days early)
Active: 0 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Nov 30, 2025)
SLA Target
▶ Clock Running
Status: Created
Nov 26 → Nov 26, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 26 → Nov 26, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
0d
▶ Clock Running
Status: Assigned
Nov 26 → Nov 30, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Tech On Site
Nov 30 → Nov 30, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
Created: Nov 26, 2025 Completed: Nov 30, 2025
Business Days Used 0 / 5
0 5d budget
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Nov 26 → Nov 26 Created ▶ Running 0 0 / 5
Nov 26 → Nov 26 Ready for Scheduling ▶ Running 0 0 / 5
Nov 26 → Nov 30 Assigned ▶ Running 0 0 / 5
Nov 30 → Nov 30 Tech On Site ▶ Running 0 0 / 5
Dispatch 0.0d
Coordinators 0.7d
Billing 0.1d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.7 days
Billing
0.1 days
Created: Nov 26, 2025 Due: Dec 5, 2025 Completed: Nov 30, 2025 (5 days early)
📅
0.7 days Total Age
⏱️
1.0d in Closed Longest Stage
🔄
7 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed on schedule
Invoiced • 98 days old
✅
No Issues Work order progressed without significant delays

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.4d / 1.0d SLA
Assigned
0.2d / 0.5d SLA
Tech On Site
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
26nov2025 fjackson plugged bed in and no power, checked power cord and no issue, found plug not fully seated into bed frame, plugged in and secure, verified powering on and all bed functions ok
🔍 Technician Findings
no power
⚠️ Problem Description
Requested by Robert Jackson: bed reported as broken/troubleshooting needed
📄 Description
Hillrom P7900 (series) Centrella Smart+ Bed (P7900a, P7900b)

Timeline

📋
▶
2 Work Order Created Nov 26, 1:37 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 2m
👷
▶
2 Technician Assigned Nov 26, 5:13 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 3h 33m
⏳ 0.8 business days
🔧
▶
2 Status: Tech On Site Nov 30, 11:48 AM
Status: Tech On Site → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 1
✔️
Status: Completed by Robert Jackson Nov 30, 11:53 AM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 5m, 0m
⏳ 1.0 business days
📄
Status: Ready to Bill by Hannah Shaw Dec 1, 3:25 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 3h
📨
▶
2 Status: Invoice Pending Dec 1, 4:04 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created Dec 2, 8:00 AM
Invoice Number: SM-247888

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Franco Jackson
Scheduled
N/A
Created
Nov 26, 1:37 PM
Invoice #
SM-247888

Work Details (1)

Name Type Status Qty Amount Date
WL-03022041 Labor Open 1 $0.00 Nov 30, 11:53 AM

Details