Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01317397 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 ROPER HOSPITAL — 316 Calhoun Street, Charleston SC, 29401

Nov 26, 2025 → Dec 3, 2025

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Dec 5, 2025
✓ SLA Met (1 biz days early)
Active: 4 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Dec 4, 2025)
SLA Target
▶ Clock Running
Status: Created
Nov 26 → Nov 26, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
1d
▶ Clock Running
Status: Ready for Scheduling
Nov 26 → Dec 1, 2025
1 business day (counted)
Running total: 1 of 5 biz days used
3d
▶ Clock Running
Status: Assigned
Dec 1 → Dec 4, 2025
3 business days (counted)
Running total: 4 of 5 biz days used
Created: Nov 26, 2025 Completed: Dec 4, 2025
Business Days Used 4 / 5
0 5d budget
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Nov 26 → Nov 26 Created ▶ Running 0 0 / 5
Nov 26 → Dec 1 Ready for Scheduling ▶ Running 1 1 / 5
Dec 1 → Dec 4 Assigned ▶ Running 3 4 / 5
Dispatch 0.0d
Coordinators 4.8d
Field Work 0.0d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
4.8 days
Over SLA
Field Work
0.0 days
Billing
0.0 days
Created: Nov 26, 2025 Due: Dec 5, 2025 Completed: Dec 4, 2025 (1 days early)
📅
3.8 days Total Age
⏱️
3.1d in Assigned Longest Stage
🔄
6 transitions Status Changes
⚠️
3.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 98 days old
🚨
Primary Delay 3.1 days stuck in "Assigned"
⏱️
Total Delay 3.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.7d / 1.0d SLA
Assigned
3.1d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Replaced Cylinder Jacks on stretcher.
🔍 Technician Findings
Stretcher has a cylinder leak.
⚠️ Problem Description
Requested by Ray-Anthony Alston: Stretcher is rifting.
📄 Description
Stryker 1115 Big Wheel Prime Series Stretcher

Timeline

📋
▶
2 Work Order Created Nov 26, 1:38 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⏳ 2.0 business days
👷
▶
2 Technician Assigned Dec 1, 9:13 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 4d 19h
⏳ 3.0 business days
⏱️
▶
3 2x Labor Added Dec 3, 8:10 PM
2x Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Ray-Anthony Alston
From: Assigned
To: Completed
Duration in Previous: 2d 10h
🏁
Status: Closed by Ray-Anthony Alston
From: Completed
To: Closed
Duration in Previous: 1m
📄
Status: Ready to Bill by Hannah Shaw Dec 4, 12:02 PM
From: Closed
To: Ready to Bill
Duration in Previous: 15h 49m
📨
Status: Invoice Pending by Hannah Shaw Dec 4, 12:23 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 21m, 0m
⏳ 2.0 business days
🧾
Invoice Created Dec 5, 6:00 PM
Invoice Number: SM-248181

Bottlenecks

Ready for Scheduling
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.3 business hours
Assigned
Duration: 3.1 business days (threshold: 4.0 business hours)
Exceeded by 2.6 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Ray-Anthony Alston
Scheduled
N/A
Created
Nov 26, 1:38 PM
Invoice #
SM-248181

Work Details (2)

Name Type Status Qty Amount Date
WL-03025684 Labor Open 2 $0.00 Dec 3, 8:10 PM
WL-03025685 Parts Open 2 $0.00 Dec 3, 8:10 PM

Details