Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01317398 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 BON SECOURS ST. FRANCIS EASTSIDE — 125 Commonwealth Dr, Greenville SC, 29615

Nov 26, 2025 → Dec 3, 2025

✅ Completed
PSM
SLA Clock
Last business day of November 2025 · Target: Nov 28, 2025
✗ SLA Missed (2 biz days late)
Active: 3 biz days
🕐 Clock stopped: Completed (Dec 3, 2025)
▶ Clock Running
Status: Created
Nov 26 → Nov 26, 2025
0 business days (counted)
Running total: 0 of ? biz days used
1d
▶ Clock Running
Status: Ready for Scheduling
Nov 26 → Dec 1, 2025
1 business day (counted)
Running total: 1 of ? biz days used
2d
▶ Clock Running
Status: Assigned
Dec 1 → Dec 3, 2025
2 business days (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Tech On Site
Dec 3 → Dec 3, 2025
0 business days (counted)
Running total: 3 of ? biz days used
Created: Nov 26, 2025 Completed: Dec 3, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Nov 26 → Nov 26 Created ▶ Running 0 0
Nov 26 → Dec 1 Ready for Scheduling ▶ Running 1 1
Dec 1 → Dec 3 Assigned ▶ Running 2 3
Dec 3 → Dec 3 Tech On Site ▶ Running 0 3
Dispatch 0.0d
Coordinators 4.7d
Field Work 0.0d
Billing 0.3d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
4.7 days
Over SLA
Field Work
0.0 days
Billing
0.3 days
Created: Nov 26, 2025 Due: Dec 31, 2025 Completed: Dec 3, 2025 (28 days early)
📅
3.7 days Total Age
⏱️
3.0d in Assigned Longest Stage
🔄
7 transitions Status Changes
⚠️
4.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 98 days old
🚨
Primary Delay 3.0 days stuck in "Assigned"
⏱️
Total Delay 4.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.7d / 1.0d SLA
Assigned
3.0d / 0.5d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
0.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
PM
🔍 Technician Findings
PM
⚠️ Problem Description
Requested by Robert Jackson: PM DUE
📄 Description
Birthing Bed

Timeline

📋
▶
2 Work Order Created Nov 26, 1:39 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⏳ 2.0 business days
👷
▶
2 Technician Assigned Dec 1, 9:15 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 4d 19h
⏳ 3.0 business days
🔧
▶
3 Status: Tech On Site Dec 3, 10:41 AM
Status: Tech On Site → 3x Labor Added → Status: Completed
⏱️
3x Labor Added
Type: Labor
Status: Open
Qty: 1, 0.5
✔️
Status: Completed by Joe Evans
From: Tech On Site
To: Completed
Duration in Previous: 3m
🏁
Status: Closed by Joe Evans Dec 3, 10:46 AM
From: Completed
To: Closed
Duration in Previous: 2m
📄
Status: Ready to Bill by Hannah Shaw Dec 4, 9:58 AM
From: Closed
To: Ready to Bill
Duration in Previous: 23h 11m
📨
Status: Invoice Pending by Hannah Shaw Dec 4, 12:23 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 2h 25m, 0m
⏳ 2.0 business days
🧾
Invoice Created Dec 7, 9:03 PM
Invoice Number: SM-248181

Bottlenecks

Ready for Scheduling
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.3 business hours
Assigned
Duration: 3.0 business days (threshold: 4.0 business hours)
Exceeded by 2.5 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Joe Evans
Scheduled
N/A
Created
Nov 26, 1:39 PM
Invoice #
SM-248181

Work Details (3)

Name Type Status Qty Amount Date
WL-03024778 Labor Open 1 $0.00 Dec 3, 10:44 AM
WL-03024779 Labor Open 0.5 $0.00 Dec 3, 10:44 AM
WL-03024780 Labor Open 0.5 $0.00 Dec 3, 10:44 AM

Details