Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01317416 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 BON SECOURS ST. FRANCIS DOWNTOWN — One St Francis Dr, Greenville SC, 29601

Nov 26, 2025 → Dec 8, 2025

✅ Completed
PSM
SLA Clock
Last business day of November 2025 · Target: Nov 28, 2025
✗ SLA Missed (6 biz days late)
Active: 7 biz days
🕐 Clock stopped: Completed (Dec 9, 2025)
▶ Clock Running
Status: Created
Nov 26 → Nov 26, 2025
0 business days (counted)
Running total: 0 of ? biz days used
6d
▶ Clock Running
Status: Assigned
Nov 26 → Dec 8, 2025
6 business days (counted)
Running total: 6 of ? biz days used
▶ Clock Running
Status: Entered
Dec 8 → Dec 8, 2025
0 business days (counted)
Running total: 6 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 8 → Dec 8, 2025
0 business days (counted)
Running total: 6 of ? biz days used
▶ Clock Running
Status: Assigned
Dec 8 → Dec 8, 2025
0 business days (counted)
Running total: 6 of ? biz days used
▶ Clock Running
Status: Tech On Site
Dec 8 → Dec 9, 2025
1 business day (counted)
Running total: 7 of ? biz days used
Created: Nov 26, 2025 Completed: Dec 9, 2025
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Nov 26 → Nov 26 Created ▶ Running 0 0
Nov 26 → Dec 8 Assigned ▶ Running 6 6
Dec 8 → Dec 8 Entered ▶ Running 0 6
Dec 8 → Dec 8 Ready for Scheduling ▶ Running 0 6
Dec 8 → Dec 8 Assigned ▶ Running 0 6
Dec 8 → Dec 9 Tech On Site ▶ Running 1 7
Dispatch 0.0d
Coordinators 6.7d
Field Work 0.2d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
6.7 days
Over SLA
Field Work
0.2 days
Billing
0.0 days
Created: Nov 26, 2025 Due: Dec 31, 2025 Completed: Dec 9, 2025 (22 days early)
📅
6.7 days Total Age
⏱️
6.6d in Assigned Longest Stage
🔄
7 transitions Status Changes
⚠️
6.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with minor delays
Invoiced • 98 days old
🚨
Primary Delay 6.6 days stuck in "Assigned"
⏱️
Total Delay 6.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
6.7d / 0.5d SLA
Tech On Site
0.2d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/8/25 AJinerson - Received request to reassign technician.

🔧 Work Performed
completed pm service, checked all functions, no issues found
🔍 Technician Findings
PM service due
⚠️ Problem Description
Preventive Maintenance
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Nov 26, 2:23 PM
Work Order Created → Status: Assigned
👷
Status: Assigned by Jennifer Johnson
From: Entered
To: Assigned
Duration in Previous: 0m
⚠️ 7.0 business days
🆕
▶
2 Status: Entered Dec 8, 4:16 PM
Status: Entered → Technician Assigned
👷
Technician Assigned by Abby Jinerson
Technician: Kevin Cogdill
🔧
Status: Tech On Site by Kevin Cogdill Dec 8, 5:03 PM
From: Assigned
To: Tech On Site
Duration in Previous: 46m
⏱️
3x Labor Added Dec 8, 6:26 PM
Type: Labor, Expenses
Status: Open
Qty: 1, 0.25
✔️
▶
2 Status: Completed Dec 8, 7:01 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Kevin Cogdill
From: Completed
To: Closed
Duration in Previous: 1m
📄
▶
2 Status: Ready to Bill Dec 9, 12:19 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
⚠️ 6.0 business days
🧾
Invoice Created Dec 16, 10:08 AM
Invoice Number: SM-248562

Bottlenecks

Assigned
Duration: 6.6 business days (threshold: 4.0 business hours)
Exceeded by 6.1 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Kevin Cogdill
Scheduled
N/A
Created
Nov 26, 2:23 PM
Invoice #
SM-248562

Work Details (3)

Name Type Status Qty Amount Date
WL-03030630 Labor Open 1 $0.00 Dec 8, 6:26 PM
WL-03030631 Labor Open 0.25 $0.00 Dec 8, 6:26 PM
WL-03030632 Expenses Open 1 $0.00 Dec 8, 6:26 PM

Details