Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01317421 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 BON SECOURS ST. FRANCIS DOWNTOWN — One St Francis Dr, Greenville SC, 29601

Nov 26, 2025 → Dec 8, 2025

✅ Completed
PSM
SLA Clock
Last business day of November 2025 · Target: Nov 28, 2025
✗ SLA Missed (5 biz days late)
Active: 6 biz days
🕐 Clock stopped: Completed (Dec 8, 2025)
▶ Clock Running
Status: Created
Nov 26 → Nov 26, 2025
0 business days (counted)
Running total: 0 of ? biz days used
6d
▶ Clock Running
Status: Assigned
Nov 26 → Dec 8, 2025
6 business days (counted)
Running total: 6 of ? biz days used
▶ Clock Running
Status: Entered
Dec 8 → Dec 8, 2025
0 business days (counted)
Running total: 6 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 8 → Dec 8, 2025
0 business days (counted)
Running total: 6 of ? biz days used
▶ Clock Running
Status: Assigned
Dec 8 → Dec 8, 2025
0 business days (counted)
Running total: 6 of ? biz days used
▶ Clock Running
Status: Tech On Site
Dec 8 → Dec 8, 2025
0 business days (counted)
Running total: 6 of ? biz days used
Created: Nov 26, 2025 Completed: Dec 8, 2025
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Nov 26 → Nov 26 Created ▶ Running 0 0
Nov 26 → Dec 8 Assigned ▶ Running 6 6
Dec 8 → Dec 8 Entered ▶ Running 0 6
Dec 8 → Dec 8 Ready for Scheduling ▶ Running 0 6
Dec 8 → Dec 8 Assigned ▶ Running 0 6
Dec 8 → Dec 8 Tech On Site ▶ Running 0 6
Dispatch 0.0d
Coordinators 6.7d
Field Work 0.0d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
6.7 days
Over SLA
Field Work
0.0 days
Billing
0.0 days
Created: Nov 26, 2025 Due: Dec 31, 2025 Completed: Dec 8, 2025 (23 days early)
📅
6.6 days Total Age
⏱️
6.6d in Assigned Longest Stage
🔄
7 transitions Status Changes
⚠️
6.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 98 days old
🚨
Primary Delay 6.6 days stuck in "Assigned"
⏱️
Total Delay 6.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
6.7d / 0.5d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.2d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/8/25 AJinerson - Received request to reassign technician.

🔧 Work Performed
completed pm service, checked all functions, no issues found
🔍 Technician Findings
PM service due
⚠️ Problem Description
Preventive Maintenance
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Nov 26, 2:26 PM
Work Order Created → Status: Assigned
👷
Status: Assigned by Jennifer Johnson
From: Entered
To: Assigned
Duration in Previous: 0m
⚠️ 7.0 business days
🆕
▶
2 Status: Entered Dec 8, 4:18 PM
Status: Entered → Technician Assigned
👷
Technician Assigned by Abby Jinerson
Technician: Kevin Cogdill
🔧
Status: Tech On Site by Kevin Cogdill Dec 8, 5:04 PM
From: Assigned
To: Tech On Site
Duration in Previous: 45m
⏱️
▶
3 Labor Added Dec 8, 5:22 PM
Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Kevin Cogdill
From: Tech On Site
To: Completed
Duration in Previous: 20m
🏁
Status: Closed by Kevin Cogdill
From: Completed
To: Closed
Duration in Previous: 1m
📄
▶
2 Status: Ready to Bill Dec 9, 12:14 PM
Status: Ready to Bill → Status: Invoice Pending
📨
Status: Invoice Pending by Hannah Shaw
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 4m, 0m
⚠️ 6.0 business days
🧾
Invoice Created Dec 16, 10:08 AM
Invoice Number: SM-248562

Bottlenecks

Assigned
Duration: 6.6 business days (threshold: 4.0 business hours)
Exceeded by 6.1 business days
Closed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.6 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Kevin Cogdill
Scheduled
N/A
Created
Nov 26, 2:26 PM
Invoice #
SM-248562

Work Details (1)

Name Type Status Qty Amount Date
WL-03030523 Labor Open 1 $0.00 Dec 8, 5:22 PM

Details