Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01317422 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 BON SECOURS ST. FRANCIS DOWNTOWN — One St Francis Dr, Greenville SC, 29601

Nov 26, 2025 → Dec 2, 2025

✅ Completed
PSM
SLA Clock
Last business day of November 2025 · Target: Nov 28, 2025
✗ SLA Missed (1 biz days late)
Active: 2 biz days
🕐 Clock stopped: Completed (Dec 2, 2025)
▶ Clock Running
Status: Created
Nov 26 → Nov 26, 2025
0 business days (counted)
Running total: 0 of ? biz days used
2d
▶ Clock Running
Status: Assigned
Nov 26 → Dec 2, 2025
2 business days (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Tech On Site
Dec 2 → Dec 2, 2025
0 business days (counted)
Running total: 2 of ? biz days used
Created: Nov 26, 2025 Completed: Dec 2, 2025
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Nov 26 → Nov 26 Created ▶ Running 0 0
Nov 26 → Dec 2 Assigned ▶ Running 2 2
Dec 2 → Dec 2 Tech On Site ▶ Running 0 2
Dispatch 0.0d
Coordinators 2.6d
Field Work 0.0d
Billing 0.1d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
2.6 days
Over SLA
Field Work
0.0 days
Billing
0.1 days
Created: Nov 26, 2025 Due: Dec 31, 2025 Completed: Dec 2, 2025 (29 days early)
📅
2.6 days Total Age
⏱️
2.6d in Assigned Longest Stage
🔄
7 transitions Status Changes
⚠️
2.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 98 days old
🚨
Primary Delay 2.6 days stuck in "Assigned"
⏱️
Total Delay 2.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
2.6d / 0.5d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.7d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
PM
🔍 Technician Findings
PM
⚠️ Problem Description
Preventive Maintenance
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Nov 26, 2:27 PM
Work Order Created → Status: Assigned
👷
Status: Assigned by Jennifer Johnson
From: Entered
To: Assigned
Duration in Previous: 0m
⏳ 3.0 business days
🔧
▶
2 Status: Tech On Site Dec 2, 12:56 PM
Status: Tech On Site → 2x Labor Added
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 0.48333333333333, 0.5
✔️
Status: Completed by Joe Evans Dec 2, 1:09 PM
From: Tech On Site
To: Completed
Duration in Previous: 13m
🏁
Status: Closed by Joe Evans Dec 2, 1:14 PM
From: Completed
To: Closed
Duration in Previous: 5m
📄
Status: Ready to Bill by Hannah Shaw Dec 3, 11:52 AM
From: Closed
To: Ready to Bill
Duration in Previous: 22h 37m
📨
▶
2 Status: Invoice Pending Dec 3, 12:34 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 3.0 business days
🧾
Invoice Created Dec 7, 9:03 PM
Invoice Number: SM-248061

Bottlenecks

Assigned
Duration: 2.6 business days (threshold: 4.0 business hours)
Exceeded by 2.1 business days
Closed
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.8 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Joe Evans
Scheduled
N/A
Created
Nov 26, 2:27 PM
Invoice #
SM-248061

Work Details (2)

Name Type Status Qty Amount Date
WL-03023624 Labor Open 0.48333333333333 $0.00 Dec 2, 1:00 PM
WL-03023625 Labor Open 0.5 $0.00 Dec 2, 1:00 PM

Details