Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01317425 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 BON SECOURS ST. FRANCIS DOWNTOWN — One St Francis Dr, Greenville SC, 29601

Nov 26, 2025 → Dec 17, 2025

✅ Completed
PSM
SLA Clock
Last business day of November 2025 · Target: Nov 28, 2025
✗ SLA Missed (12 biz days late)
Active: 13 biz days
🕐 Clock stopped: Completed (Dec 17, 2025)
▶ Clock Running
Status: Created
Nov 26 → Nov 26, 2025
0 business days (counted)
Running total: 0 of ? biz days used
13d
▶ Clock Running
Status: Assigned
Nov 26 → Dec 17, 2025
13 business days (counted)
Running total: 13 of ? biz days used
▶ Clock Running
Status: Tech On Site
Dec 17 → Dec 17, 2025
0 business days (counted)
Running total: 13 of ? biz days used
Created: Nov 26, 2025 Completed: Dec 17, 2025
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Nov 26 → Nov 26 Created ▶ Running 0 0
Nov 26 → Dec 17 Assigned ▶ Running 13 13
Dec 17 → Dec 17 Tech On Site ▶ Running 0 13
Dispatch 0.0d
Coordinators 13.6d
Field Work 0.0d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
13.6 days
Over SLA
Field Work
0.0 days
Billing
0.0 days
Created: Nov 26, 2025 Due: Dec 31, 2025 Completed: Dec 17, 2025 (14 days early)
📅
13.6 days Total Age
⏱️
13.6d in Assigned Longest Stage
🔄
6 transitions Status Changes
⚠️
13.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 98 days old
🚨
Primary Delay 13.6 days stuck in "Assigned"
⏱️
Total Delay 13.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
13.6d / 0.5d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.2d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
completed pm service, checked all functions, no issues found
🔍 Technician Findings
PM service due
⚠️ Problem Description
Preventive Maintenance
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Nov 26, 2:29 PM
Work Order Created → Status: Assigned
👷
Status: Assigned by Jennifer Johnson
From: Entered
To: Assigned
Duration in Previous: 0m
🚨 13.0 business days
👷
Technician Assigned by Mark Franks Dec 16, 2:23 PM
Technician: Kevin Cogdill
⏳ 2.0 business days
🔧
Status: Tech On Site by Kevin Cogdill Dec 17, 4:49 PM
From: Assigned
To: Tech On Site
Duration in Previous: 21d 2h
⏱️
▶
3 2x Labor Added Dec 17, 4:57 PM
2x Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Kevin Cogdill
From: Tech On Site
To: Completed
Duration in Previous: 11m
🏁
Status: Closed by Kevin Cogdill
From: Completed
To: Closed
Duration in Previous: 1m
📄
Status: Ready to Bill by Hannah Shaw Dec 18, 12:16 PM
From: Closed
To: Ready to Bill
Duration in Previous: 19h 13m
📨
Status: Invoice Pending by Hannah Shaw Dec 18, 12:28 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 12m, 0m
⏳ 2.0 business days
🧾
Invoice Created Dec 20, 2:15 PM
Invoice Number: SM-249368

Bottlenecks

Assigned
Duration: 13.6 business days (threshold: 4.0 business hours)
Exceeded by 13.1 business days
Closed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 2.0 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Kevin Cogdill
Scheduled
N/A
Created
Nov 26, 2:29 PM
Invoice #
SM-249368

Work Details (2)

Name Type Status Qty Amount Date
WL-03040982 Labor Open 0.5 $0.00 Dec 17, 4:57 PM
WL-03040983 Labor Open 1 $0.00 Dec 17, 4:57 PM

Details