Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01317426 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 BON SECOURS ST. FRANCIS DOWNTOWN — One St Francis Dr, Greenville SC, 29601

Nov 26, 2025 → Dec 16, 2025

✅ Completed
PSM
SLA Clock
Last business day of November 2025 · Target: Nov 28, 2025
✗ SLA Missed (12 biz days late)
Active: 13 biz days
🕐 Clock stopped: Completed (Dec 17, 2025)
▶ Clock Running
Status: Created
Nov 26 → Nov 26, 2025
0 business days (counted)
Running total: 0 of ? biz days used
13d
▶ Clock Running
Status: Assigned
Nov 26 → Dec 17, 2025
13 business days (counted)
Running total: 13 of ? biz days used
▶ Clock Running
Status: Tech On Site
Dec 17 → Dec 17, 2025
0 business days (counted)
Running total: 13 of ? biz days used
Created: Nov 26, 2025 Completed: Dec 17, 2025
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Nov 26 → Nov 26 Created ▶ Running 0 0
Nov 26 → Dec 17 Assigned ▶ Running 13 13
Dec 17 → Dec 17 Tech On Site ▶ Running 0 13
Dispatch 0.0d
Coordinators 12.6d
Field Work 0.1d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
12.6 days
Over SLA
Field Work
0.1 days
Billing
0.0 days
Created: Nov 26, 2025 Due: Dec 3, 2025 Completed: Dec 17, 2025 (13 days late)
📅
12.7 days Total Age
⏱️
12.6d in Assigned Longest Stage
🔄
6 transitions Status Changes
⚠️
12.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 98 days old
🚨
Primary Delay 12.6 days stuck in "Assigned"
⏱️
Total Delay 12.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
12.6d / 0.5d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
completed pm service, checked all functions, no issues found
🔍 Technician Findings
PM service due
⚠️ Problem Description
Preventive Maintenance
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Nov 26, 2:30 PM
Work Order Created → Status: Assigned
👷
Status: Assigned by Jennifer Johnson
From: Entered
To: Assigned
Duration in Previous: 0m
🚨 13.0 business days
👷
Technician Assigned by Mark Franks Dec 16, 2:22 PM
Technician: Kevin Cogdill
🔧
Status: Tech On Site by Kevin Cogdill Dec 16, 7:11 PM
From: Assigned
To: Tech On Site
Duration in Previous: 20d 4h
⏱️
▶
3 Labor Added Dec 16, 8:03 PM
Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Kevin Cogdill
From: Tech On Site
To: Completed
Duration in Previous: 54m
🏁
Status: Closed by Kevin Cogdill
From: Completed
To: Closed
Duration in Previous: 1m
📄
Status: Ready to Bill by Hannah Shaw Dec 17, 12:05 PM
From: Closed
To: Ready to Bill
Duration in Previous: 15h 57m
📨
Status: Invoice Pending by Hannah Shaw Dec 17, 12:10 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 5m, 0m
⏳ 3.0 business days
🧾
Invoice Created Dec 20, 2:15 PM
Invoice Number: SM-249287

Bottlenecks

Assigned
Duration: 12.6 business days (threshold: 4.0 business hours)
Exceeded by 12.1 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Kevin Cogdill
Scheduled
N/A
Created
Nov 26, 2:30 PM
Invoice #
SM-249287

Work Details (1)

Name Type Status Qty Amount Date
WL-03039955 Labor Open 1 $0.00 Dec 16, 8:03 PM

Details